What are the responsibilities and job description for the Scheduling Coordinator position at Rehab for All LLC?
Description
Terms of Acceptance
I have read the attached job description for the position for the following job title(s): Scheduling Coordinator.
I fully understand the job description. I am able to perform the essential functions and meet the job requirements of the position. I understand that Rehab for All may revise this job description at any time as business needs dictate. I realize that the job description is not intended to be an exhaustive listing of all the functions of the job, nor is it to limit Rehab for All’s right to assign other functions to an employee in this position. This job description does not constitute a written or implied contract of employment and does not alter the employment at-will relationship. In addition, I have discussed the job description with my supervisor and reviewed the following dimensions as it pertains to this position.
Job Description Elements
Basic Dimensions
The Scheduling Coordinator works within Rehab for All’s ABA. physical, occupational and speech therapy programs and its teams of therapists to provide a range of assessments/evaluations and clinical services for children and adolescents. The Scheduling Coordinator processes referrals, admissions, and scheduling of evaluations and visits. The Scheduling Coordinator ensures communication with referrers, therapists, and patients’ families.
Essential Functions
- Answers phones and quickly develops rapport with families to fully understand and appreciate their needs – and how our agency can assist them.
- Collects and confirms all intake information; creates/appends cases and accurately enters information (including demographics, contact email/phone, and marketing referral) into the electronic medical record (EMR) system.
- Completes intake forms; enters and routes them appropriately to scheduling, authorizations and billing in the admissions process.
- Schedules, assists in assigning and scheduling of, new patients to available therapists.
- Fills canceled appoints in clinic by calling patients on waitlist, scheduling patients, and notifying therapists.
- Communicates, assists in communication with, client families and therapists on outpatient therapy related issues.
- Verifies and tracks client insurance authorizations.
- Tracks phone calls electronically with notes that can be understood by colleagues.
- Obtains physician orders, and consent to treat forms signed by families; uploads into EMR.
- Ensures new and existing referrals sources receive regular communication. After referral is received and scheduled, sends letters to families and a copy to referral source when family does not respond.
- Updates EMR when therapists change supervisors, when patients’ addresses or other information changes, etc.
- Ensures new families/clients are called within one business day of the referral; provides ongoing communication to families regarding wait list times.
- Within skill set and training, assists with day-to-day issues.
- Generates notes and documents as requested by staff, client families, or outside agencies; ensures families have provided signed and required Release of PHI forms.
- Completes and uploads full demographic information and insurance verification on new and existing referrals.
- Generates reports for managers/recruiter and keeps them apprised of key metrics such as number of referrals, length of wait lists, and new physician referrals.
- Sends medical records to state and federal agencies, such as the Social Security Administration and the Department of Defense.
- Provides requested home exercise programs and evaluations as requested by home health agencies to meet the coordination of care requirements of the state of Colorado.
- Assist therapists resolve EMR and other issues (over the phone and in person), troubleshoots the software, and submits cases to EMR vendor for assistance.
- Supports other office staff by cross-training and learning what information they need to complete their jobs.
- Assists with billing, quality assurance, performance improvement, and other duties as requested.
- Assist with office housekeeping and keeping personal area clean and tidy.
Requirements
Knowledge/Experience
- High school graduate. Some college preferred.
- At least three years’ experience in a health care business office setting.
- Computer literacy. Proficiency in Microsoft Word, Excel, Outlook, and Office 365.
- Proficiency in data entry accuracy, multitasking, organization, and problem-solving.
- Experience working within an EMR system (preferably Raintree).
- Excellent written and oral communication skills.
- Highly organized with the ability to multitask.
- Able to communicate in English -- both verbally and in writing. Spanish preferred.
- Patience. Good phone skills. Excellent customer service skills. Orientation of helpfulness and problem solving.
- Proficiency in medical terminology, including knowledge of ICD-10 and CPT codes.
- Attention to detail. Proofreading ability.
- Must be able to work well as part of a team.
- Clear criminal background check.
- Logic; strong work ethic.
Equipment, Tools and Software
- Microsoft Office, Word, and Excel
- Raintree EMR
- Basic office equipment: phone, copier, facsimile
Licenses/Certification
- CPR and First Aid trained
Physical Demands / Work Environment
- Able to lift 50 pounds
- Able to sit, and stand for periods of time
