Operations Supervisor - Outbound

• Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
• Supports the implementation of company programs, procedures, methods and practices to promote REI key messages.
• Challenges and inspires employees to achieve business results.
• Ensures employees adhere to legal and operational compliance requirements.
• Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.
• Conducts and ensures the completion of performance reviews.
• Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results.
• Establishes and maintains visibility within the department.
• Monitors operational statistics, reports trends, variances and issues, and takes appropriate action.
• Serves as an example to other employees by consistently demonstrating exemplary work habits, which contribute to teamwork, safety, productivity, and efficiency; maintains own current functional knowledge and skills to assist staff with daily workload as needed.
• Provides training, coaching, motivating, and scheduling work hours; communicates frequent and consistent feedback for employee development and evaluations, and plans for future staffing and training needs.
• Supervises assigned department to ensure effective execution of Company goals; provides input to the annual department business plan, department budget, and staffing requirements.
• Develops, monitors, and operates within departmental annual payroll, capital and expense budgets.
• Supervises daily processes to ensure work meets volume and quality standards; provides regular status/volume reports; analyzes and develops changes, procedures, policies, and practices, including maintaining the departmental standard operating procedures.
• Supervises the utilization of department employees to meet Company needs; communicates Company policies and procedures; hires, trains and evaluates department employees; forecasts for future staffing and training needs.
• Protects the assets of REI both in product, equipment and technology
• Maintains ongoing relationships and serves as member on various committees to represent departmental and/or overall Company interests; communicates Company needs and expectations internally or externally; provides review, input, and recommendations as appropriate.
• Assists in the preparation of annual department business plan; recommends changes to systems, policies and practices.

Your qualities:

• 3 years experience in leadership, successfully leading a team of employees
• 3 years experience in Distribution or relevant experience; which includes distribution training or a logistics degree from an accredited college
• Experience managing multiple projects simultaneously.
• Ability to operate a personal computer using Windows as well as applications specific to field, such as WMS system, and Radio Frequency Equipment.
• Ability to measure and develop department performance.
• Ability to manage department-level budget accounts.
• Ability to work a flexible schedule.
• Ability to work in multiple areas as trained on a daily or weekly basis
• Ability to meet or exceed attendance requirements; providing reliable and predictable attendance
• Ability to hold employees accountable to REI’s expectations; which may include corrective action as necessary
• Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts.

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.