What are the responsibilities and job description for the Operations Lead (Full Time) position at REI?
The retail Operations Specialist Lead is the store’s “Swiss Army Knife” of the store. You will directly interact with the store management team and have daily administrative duties related to: Banking, Office Support, Frontline Support, Records, and Store Communications. You play a critical partnership with the management team where you will find supportive leadership, a committed staff and an engaging work culture. Typical duties of the Operations Specialist include:
- Supports management team with accounting responsibilities such as reconciling Multi-cards, Petty Cash, and other expense systems and assists with the review of GL expenses for accuracy
- Build and maintains files to support efficient store operations
- Handles store communications, creates and maintains bulletin boards, calendars, and other communication areas
- Manages office supply inventory within assigned budget
- Administers Pro Deal program, communicating with vendors and employees, monitoring use and compliance with guidelines
- Facilitates the hiring process, processes HR documentation, review and anniversary date tracking, maintains employee files, and handles entry of timekeeping records and payroll
- Assist Management team in monitoring/tracking attendance
- Coordinate Safety Committee and Product Quality Issues
- Ensures store is following Loss Prevention standards
- Trains Operations staff as needed
Bring your passion and expertise
Our Operations Specialist live and breathe the REI culture and are true champions of the REI brand. They are rock-star organizers and love jumping in to solve any problem that arises. They do not fear, but rather embrace ambiguity! These are the qualities we look for on our team. Here are some additional skills that we think will make for a great Operations Specialist:
- Experience in a retail or office environment (preferred)
- Ability to work flexible hours (some evenings and weekends)
- Demonstrated commitment to quality customer service
- Shown ability to handle contending priorities
- Shown ability to show attention to detail
- Effective communication skills - clear, concise and positive.
- Demonstrated personal effectiveness and interest in developing own skills and knowledge
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