What are the responsibilities and job description for the REI Experiences Guide - Asheville, NC position at REI?
Do you want to play outside for a living? Are you thinking to yourself, what could be better? Great news! REI is currently hiring Instructors/Guides for our Outdoor Programs! REI Outdoor Programs is a place where people can come and enjoy a day in the great outdoors and learn the skills needed to embark on a new adventure. In this role, you will provide the gear and instruction to REI members and customers for activities which include: Rock Climbing, Kayaking, Stand-Up Paddle boarding, Mountain Biking, Hiking, Backpacking, Camping, Natural History, Outdoor Photography, Navigation Outings for both Map & Compass and GPS, and more. Combine your passion with your work. Responsibilities for this position include:
- Successfully lead REI Outdoor Programs outings and classes
- Teach in-store educational classes and in-the-field programs for REI customers to include delivery of class content, customer service during the outing, and the safety of all the participants
- Maintain equipment and coordinate outing logistics
- Coach large groups of people and lead instructional events and give effective feedback to participants
- Knowledge in the course content, demonstrating the designated activity or sport with safety and skill
- Partner with program management teams, market coordinator teams, local business partners as well as local outdoor organizations
- This position reports to the REI Outdoor Programs and Outreach Market Manager
Bring your passion and expertise
Do you thrive in the outdoors and want to help others do the same? REI Outdoor Programs provides entry-level to intermediate-level guided outings and outdoor education programs. Here are the skills and experience levels we look for in our Outdoor Instructors:
- Minimum of 3 years’ experience in outdoor program leadership with experience teaching and/or guiding outdoor programs
- Required Certification in Wilderness First Aid and CPR
- Experience as a Wilderness First Responder (preferred)
- Current certification in specified technical outdoor programming by a nationally recognized provider (ie. Climbing: AMGA Single Pitch Instructor, Paddling: ACA Level 1 or 2 Kayak or Stand Up Paddle Boarding, Cycle: BICP-Level 2)
- Demonstrated outdoor leadership skills to include excellent teaching and presentation abilities, and planning and organizational skills
- Proven analytical and problem-solving skills
- Commitment to extraordinary customer service with the ability to effectively resolve difficult customer issues
- Regional knowledge of local outdoor venues and resources is highly desirable
- Knowledge of legal and risk management issues related to outdoor programs
- Valid driver’s license with no negative incidents and ability to acquire commercial driver’s license which includes medical screen and to pass a drug screen
- Computer skills using MS PowerPoint, Word, Outlook, and the Internet
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