Store Sales Specialist

• Supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback.
• Helps to prepare the store: maintains and stocks work areas making sure all items are accurately priced.
• Works with store management, visual merchandising point person, and Sales Leads to maintain visual standards.
• Promotes the sale of REI goods and services and engages in the steps of REI’s Sales and Service Training.
• Gives customers product, membership and service information including but not limited to the REI Mastercard program.
• Processes purchases, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee. Collect payment for goods, make change, and distribute receipts.
• Performs unique transactions such as special orders, Outdoor School registration, special ticket sales, and store mail-outs.
• Identifies, research, and resolve customer issues.
• Supports Retail Store Pick-Up by assisting with the receipt of product from truck and processing customer pick-up.
• Maintains customer and employee hold area by keeping the area organized and removing items that are beyond the hold dates.
• Extra duties as assigned

• Previous retail store experience (preferred)
• Participates and collaborates with others on one's own team and across REI for the achievement of business goals.
• Flexible in one's viewpoints and positions to support the direction taken by others at REI.
• Uses business understanding, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
• Consolidates information from various sources including feedback from others to reach sound choices.
• Effective communication skills.
• Builds rapport with all kinds of people within and outside the organization.
• Knowledgeable of outdoor activities in assigned department.
• Considers the ultimate impact of choices and actions on internal and external customers.
• Works smart by setting effective work goals, establishing priorities, and produces quality work.
• Uses resources to meet deadlines, keeps others informed of work, plans and progress toward goals.
• Acts on opportunities and involves and influences others in the accomplishment of worthwhile organizational goals.
• Availability to work a flexible schedule based on business needs, including evenings and weekends.

REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us. 

Salary : $19 - $23