What are the responsibilities and job description for the IT Technician / IT Support position at Reimagined Parking?
IT Technician / IT Support
Application Deadline: 11 November 2023
Department: Parking - Field Operations(OPS001)
Employment Type: Full Time
Location: R6174-54_1804 CAPITOL AVE
Reporting To: Karen Taylor
Compensation: $20.00 - $24.00 / hour
Description
Pay Rate: $20-24 per hour.
Shift: Monday - Friday, 8:30am - 5pm
What You’ll Do
The IT Technician helps facilitate the network infrastructure and related software management. They have an understanding of the PARCS software and is able to communicate with the OEM on repairs and implementation of the software. Helps with all software related projects within the Parking Division.
Key Responsibilities
• Responds to IT and PARCS work orders and issues.
• Follows up with OEM service tickets.
• Perform programming and software changes with local servers.
• Assists with reporting and improvements on local servers.
• Provides training to maintenance on equipment basic repairs.
• Assists with IT related improvements and installations.
• Reports on all open and resolved work orders weekly.
• Assists with RMA’s and ordering
• Assists with the SOP creations and updates as needed.
• Ensure equipment is on a proper cleaning and routine maintenance schedule.
• Responsible for being on call throughout the night with intercom calls when needed.
• Follows up with OEM service tickets.
• Perform programming and software changes with local servers.
• Assists with reporting and improvements on local servers.
• Provides training to maintenance on equipment basic repairs.
• Assists with IT related improvements and installations.
• Reports on all open and resolved work orders weekly.
• Assists with RMA’s and ordering
• Assists with the SOP creations and updates as needed.
• Ensure equipment is on a proper cleaning and routine maintenance schedule.
• Responsible for being on call throughout the night with intercom calls when needed.
Skills Knowledge & Expertise
- At least 18 years of age
- Integrity - Be honest and ethical.
- Highly organized – Have the ability to prioritize tasks and multi-task.
- Communication – Excellent verbal and written communication skills are required.
- Motivation - Must be independent and motivated to complete tasks.
- Critical Thinking/Problem solving – Use logic and reasoning to identify alternate solutions.
- Adaptable to change and results/detail oriented.
- Flexibility - Able to be flexible with schedule to accommodate work-flow demand.
- Knowledge of maintenance tools and basic networking infrastructure.
- Microsoft Office proficient.
- Basic knowledge of Purchase Card Industry requirements.
Benefits
(Full-Time Employee Only)
Medical
Dental
Vision
Medical
Dental
Vision
Life and Disability
401K
Paid Time Off (PTO)
401K
Paid Time Off (PTO)
Salary : $20 - $24
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