Client Liaison - Customer Service Rep

Reimer Law Company, a business that has been around for 50 years, is a full-service creditor’s rights law firm located at 30455 Solon Road, Solon, Ohio 44139. We are looking for hardworking and dedicated individuals that are looking to continue to exceed our clients’ expectations.
If you are a high energy person with a positive outlook, we want you to join our team!
Reimer Law Co. offers its employees medical, dental and vision insurances; flexible spending accounts; short term disability insurance; company paid long term disability insurance and company paid life insurance. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, or national origin. Our office is a business casual office. No recruiters please.
Job Responsibilities
We are looking for a Client Liaison - Foreclosure who enjoys working in a fast-paced environment with an energized team. The Client Liaison for this position will have excellent communication, organizational, and people skills. The Client Liaison will be a self-motivator, someone who works well with little supervision.

The responsibilities for a Client Liaison include, but are not limited to:

• Ensuring all client sites are well maintained and up to date
• Checking dockets when needed to obtain the most current status of the file
• Handle file communications and review from beginning to close of file including conveyance and re-conveyance
• Taking client calls. Also, handling outside calls when needed.
• Responding to client emails and third party emails of vendors working on behalf of the client
• Acting as escalation contact (within firm escalation procedure) to ensure deadlines are not missed and cases are not dismissed
• Acting as escalation point of contact on behalf of client for matters needing escalated within the firm
• Answering client inquiries via email or intercom regarding file status
• Ensuring client policies and procedures are being followed as outlined in the attorney blasts/updates
• Obtaining survey on behalf of client when needed
• Obtaining additional fees on behalf of firm relating to title clearance/Amended Complaints/surveys/sale withdraw and reset
• Participate in client visits/audits when needed
• Having knowledge and understanding of the entire foreclosure process to assist staff/client or outside parties when needed
• Acting as buffer for client issues to ensure firm is viewed in best light as possible in any circumstance
• Review client scorecard and provide rebuttals timely to ensure firm receives the best score possible and remains in good client standing
• Escalating anything found that may be a client or audit issue to management as soon as possibly.
• Notifying clients when they are being named in one of our actions due to a sr or jr interest
• Being an expert on the clients assigned to you personally but also being able to assist with any other client where advice or help may be needed
• Ensuring customer complaint log and compliance logs are returned timely each month according to the clients specifications

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Skills & Qualifications*
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic concept/understanding of foreclosure from referral to REO
• Ability to read and understand title work
• Basic concept/understanding of different types of loan docs
• Basic concept/understanding of different types of loans (i.e. FHA, FNMA, Conventional, VA)
• Basic Knowledge of Client Software Databases, such as Black Knight, Symphony & Pyramid

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Knowledge, Skills & Abilities*

• Strong analysis and judgment skills
• Works well in a team environment
• Strong organizational skills
• Good communication skills
• Enjoy public contact
• Able to work well under pressure
• Proficient computer skills
• Pleasant telephone manner
• Detail orientated
• Problem solving skills
• Typing and computer input
• Flexibility and ability to multi-task
• A professional telephone manner is essential.
• Must have good command of the English language, oral and written.

Requirements

• Business school and or an Associates Degree.
• 3 years or more experience working in a law firm a must.
• Previous experience in a client liaison role at a law firm beneficial

Job Type: Full-time