Territory Sales Rep

Job Title: Territory Sales Representative

Job Objective: To establish and maintain long-term customer relationships by servicing assigned accounts and providing outstanding customer service. To reinforce sales management practices to enhance all levels of sales and profit within the branch.

Essential Duties and Responsibilities:In addition to the essential job functions described below, all associates will perform duties as requested by management.Assigned responsibilities and duties may vary based upon location size and operation.

Customer Relations

• Meet or exceed sales and profit goals established in consultation with branch management
• Develop and maintain relationships with assigned customers to include key accounts
• Present new products to customers
• Ensure follow up with customers on orders and inquiries
• Maintain and update customer pricing

Leadership

• Ensure customer satisfaction
• Promote company capabilities to customers
• Promote Marketing promotions and programs to customers
• Develop and maintain vendor relations
• Explain company policies and procedures (warranty information, collections policy, return goods policy, etc.)
• Address and resolve customer complaints in a timely basis
• Involved in training other associates and acting as a mentor
• Assist in development of Annual Strategic Planner to include the sales budget for customer list
• Monitor sales trends and product performance results
• Coach inside sales associates on account planning to grow accounts and serve the customer more effectively
• Continually enhance sales skills in order to promote a professional image

Other

• Maintain communication with management with regards to pricing issues in the market place
• Maintain communication with management by developing weekly itinerary and use of MAP reports
• Ensure customer account information is accurate in the system
• Provide support and feedback to Warehouse Management on shipping issues
• Provide support and feedback to Credit Department as it relates to customer accounts
• Review trial balance with Credit Manager monthly
• Maintain a clean and organized company car
• Represent the company in a professional manner at all times ensuring quality customer service
• Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
• Support corporate programs, goals, and initiatives of the company
• Work overtime as needed
• Possess and maintain an unrestricted, valid driver's license.
• Perform the essential duties and responsibilities listed in this job description in a manner that would not endanger the health or safety of the employee, other employees, customers, or members of the public

Knowledge, Skills, and Abilities:

• Customer service skills
• Sales skills
• Capable of analyzing issues and developing solutions
• Ability to be creative and innovative
• Communication skills (oral and written)
• Interpersonal skills
• Judgement and decision-making ability
• Listening skills
• Organization and time management skills
• Product knowledge
• Vendor knowledge
• Understand how to interpret reports analysis, channel products, and customers

Performance Measurements:

• Sales and gross profit
• Accounts in 90 days column
• Credits written in timely manner as indicated in Outside Sales Compensation Plan
• Customer feedback
• Number of new accounts activated
• Sales of strategic products
• Inventory management
• Order management accuracy
• Development and ongoing measurement of sales compared to sales budget

Frequently used Equipment:

• Vehicle
• Forklift
• Hand truck
• Order picker
• Pallet jack
• Rolling ladder
• Dock Loader
• Band Machine
• Tape Gun