Ocean House Collection
FRONT OFFICE MANAGER - WEEKAPAUG INN
A Collection Unlike Any Other
The Ocean House Collections includes 3 luxury properties.
The Ocean House is a Forbes 5-Star property features 49 luxury guest rooms, 20 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.
The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedroom signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.
The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn.
Scope of Position
The Front Office Manager oversees all aspects of the front desk, bell/valet operations, including guest registration, reservations, guest services, and staff supervision. Responsibilities include ensuring efficient operations, resolving guest issues, coordinating with other hotel departments, managing budgets, and maintaining high standards of guest service. The Front Office Manager also handles administrative tasks such as hiring, scheduling, training, and performance evaluations for front desk employees. Additionally, the Front Office Manager is responsible for implementing hotel policies and procedures to ensure guest satisfaction and adherence to the highest industry standards.
Schedule Requirements
The operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all exempt team members may be required to work extended shifts and additional days based on business demands. Working more than eight hours per day and more than five consecutive days as needed is an essential job function for all exempt roles. Travel may be required and may include some overnight stays. All exempt team members should be responsible for scheduling their time off. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All exempt staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.
Key Relationships
Internal: Reports to the General Manager of the Weekapaug Inn.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Job Knowledge, Skills, Experience, and Education
Qualifications
Having strong knowledge of hospitality
All your information will be kept confidential according to EEO guidelines.
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