UX Researcher II

Company Description

LexisNexis is a leading global provider of legal, regulatory and business information, and analytics that help customers increase productivity and improve decision-making and outcomes. We help lawyers win cases, manage their work more efficiently, serve their clients better, and grow their practices. We feel privileged to work in a business that has a higher purpose - advancing the rule of law around the world - which is vital for building peace and prosperity in society.

Job Description

Our UX Researchers are a vital part of the design process at LexisNexis. As a part of our global UX team, they ensure our products are user-focused from the beginning through collaboration with product managers, technology leaders and UX designers on research strategy, determining the best study methodologies, and working directly with customers to gather feedback and insights. We're currently seeking a mid-level researcher to work with a senior researcher on our core products.

Our global UX team is a passionate and diverse group of professionals and we’d love to have you join our community.

Responsibilities include:

• Plan studies and conduct research.

• Collaborate with stakeholders to understand research questions.

• Understand user needs through direct or indirect observation.

• Synthesizes qualitative and quantitative data into findings and insights.

• Makes recommendations to improve the user experience.

• Works with designers to iterate and test solutions.

• Keeps up to date on what is happening in the market and with competitors.

• Recruits participants for studies.

Required Skills:

• Experience with user research methods such as usability testing, interviews and surveys.

• Ability to lead small to medium projects.

• Experience with a survey tool such as surveymonkey.com or Qualtrics.

• Ability to prioritize research findings based on the research questions and strategic importance.

• Bachelor's or master's degree.

Preferred Qualifications:

• Suggested years of experience: 3-5 years

• Degree in human factors, psychology, design, anthropology, human geography or other relevant subject area.

• Understanding of the Jobs to Be Done framework.

• Understanding of the U.S. legal system.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [ Email address blocked ] - Click here to apply to UX Researcher II or if you are based in the US you may also contact us on

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RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.