What are the responsibilities and job description for the Auto Collections Specialist - Remote position at RemoteWorker US?
Job Description
Job Description
About defi SOLUTIONS:
defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.
What is in it for You?
The class date is slated to start on 8/5/2024
Duties and Responsibilities:
Job Description
About defi SOLUTIONS:
defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.
What is in it for You?
- Paid Training
- Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
- Tuition Reimbursement
- Day One - Comprehensive Benefits Package
- We encourage your individual growth and look to promote within!
- Get it done
- Win as a team
- Better everyday
- Do it with passion
The class date is slated to start on 8/5/2024
Duties and Responsibilities:
- General customer service for various accounts (i.e., account resolution, payment processing, due date changes, payoff processing, letter generation, website assistance)
- Process ACH requests
- Provide payoff quotes for consumers and dealers
- Add/ remove signers/ beneficiaries
- Perform soft collections activity (10 days past due)
- Establish repayment schedules based on customers' financial situations, including negotiating potential lump sum settlement agreements.
- Utilize skip tracing tools to locate customers and update account information when needed
- All other duties as assigned
- High school diploma or GED
- A minimum of one (1) years' experience in a high-volume, contact center environment
- If working remotely, MUST have a reliable internet connection (stipend not included)
- Effectively communicates with management and fellow associates
- Ability to demonstrate, comprehend and apply our workplace values
- No travel is required for this position
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