What are the responsibilities and job description for the Account associate position at RemX?
Job Description
Job Description
RemX is hiring for an Account Associate in the Roswell area.
- Account Associate
- Hours Monday- Friday 8 : 30am -5 : 00pm
- $26.50 / hour
- Hybrid - 3 days in office in Roswell
- Training will be 4-6 weeks in office daily
Job Summary
Account Associate must have strong business and advanced customer service skills to maintain and manage specific market based customers.
In this role the Account Associate must proactively maintain ongoing relationships with Customers, Account Managers and other departmental staff.
Account Associate must have the ability and knowledge of all aspects of Customer Service, Accounting and Logistics.
Key Tasks and Responsibilities
- Manage customers’ accounts with exceptional communication via email and phone, to ensure customer satisfaction.
- Ability to understand and communicate logistics and dispatch issues.
- Understand and ensure Account Services activities comply with all financial and accounting requirements (including SOX, GAAP and IFRS)
- Report customer activity to appropriate sales, marketing teams, and accounting personnel for purposes of production scheduling, forecasting, and
budgeting.(Frequently)
- Process purchase orders in ERP system, ensure customer’s contacts and records are kept updated, review and update CRM / Salesforce.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
- Learn and understand customer’s accounts, products and their ordering schedule to help aid in production planning.
- Must have strong analytical skills and always willing to seek opportunities for process improvements to simplify the role.
- Research customer’s issues / inquiries independently and engage the appropriate department for resolution.
- Enter and follow-up on sales orders, credits and billing issues with the appropriate departments and advise the customers of status.
- Work closely with Account Managers to coordinate appropriate actions to retain and increase sales.
- Perform other duties as directed by management.
Skills and Attributes Requirements
- Excellent mathematical abilities
- Excellent typing, spelling and grammar skills
- Understanding of logistics
- Experience using Micro Soft based applications, specifically Excel
- Experience in using Gmail applications preferable
- Excellent communication skills and ability to work well with others.
- Ability to multi-task under pressure while maintaining a positive attitude.
- Strong problem-resolution skills; a critical thinker
- Self-motivated and able to multi-task and prioritize.
- Proficient working knowledge of MS AX (ERP systems),Gmail, Lotus Notes, MS Office, SharePoint and
- A team player individual willing to take on increased levels of departmental responsibilities
Education / Experience
Requirements
- High School diploma required , Bachelor’s degree preferred
- 3-5 years’ experience in customer service preferably in a manufacturing environment required.
- 2-3 years’ experience with ERP database system , preferably SAP
- 3 years of CS / Account Management Experience
- Accounting and / or Logistics experience a plus
Company Description
The professional staffing division of EmployBridge, America's Leading Workforce Specialist :
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
Company Description
The professional staffing division of EmployBridge, America's Leading Workforce Specialist : r n r nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck.
Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
r n r nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Last updated : 2024-10-02
Salary : $27
