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Senior Banquet Manager

Renaissance Charlotte SouthPark Hotel
Charlotte, NC Full Time
POSTED ON 7/7/2023 CLOSED ON 7/26/2023

What are the responsibilities and job description for the Senior Banquet Manager position at Renaissance Charlotte SouthPark Hotel?

Additional Information

Relocation Assistance Available, Free Parking & Free Meals!

Job Number

23123336

Job Category

Event Management

Location

Renaissance Charlotte SouthPark Hotel, 5501 Carnegie Blvd, Charlotte, North Carolina, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

Y

Position Type

Management

Job Summary

Directs and motivates team while personally providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area.

    OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

    Core Work Activities

    Managing Banquet Operations

  • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
  • Maintains and applies knowledge of all laws, as they relate to an event.
  • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
  • Adheres to and reinforces all standards, policies, and procedures.
  • Ensures established sanitation levels are maintained.
  • Manages departmental inventories and maintains equipment.
  • Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
  • Schedules banquet service staff to forecast and service standards, while maximizing profits.
  • Develops lasting relationships with groups to retain business and increase growth.

    Leading Banquet Teams

  • Sets goals and delegates tasks to improve departmental performance.
  • Conducts monthly department meetings with the Banquet team.
  • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
  • Acts as a liaison to the kitchen staff.
  • Leads shifts and actively participates in the servicing of events as needed.

    Ensuring And Providing Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Ensures employees understand expectations and parameters.
  • Strives to improve service performance.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Reviews comment cards and guest satisfaction results with employees.

    Conducting Human Resources Activities

  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Monitors progress and leads discussion with staff each period.
  • Participates in the development and implementation of corrective action plans.
  • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
  • Attends and participates in all pertinent meetings.

    • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.



    You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation.  Today, you bring your personal style to every experience.  You live life to discover.  You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place.  You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours.  That’s why we’re not just looking for anyone.  We’re looking for someone like you.

    Source: Hospitality Online

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