What are the responsibilities and job description for the Front Office Manager position at Renaissance Denver Central Park Hotel?
Overview
Opportunity: Front Office Manager
Manage hotel front office operations in accordance with established guest service and sustainability standards.
Your Growth Path
Assistant General Manager – General Manager - Area General Manager
Your Focus
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
- Supervise all guest services department managers.
- Review correspondence from guests and incident logs and direct staff according to information obtained.
- Oversee all vendor and personnel contracts throughout the hotel.
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Your Background and Skills
- Associate’s or Bachelor’s degree preferred.
- 2 to 5 years hospitality related experience.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
Discover contemporary style and upscale amenities at Renaissance Denver Central Park Hotel. Conveniently situated between downtown and Denver International Airport, our trendy hotel offers a relaxing escape in a prime location. Retreat to our tech-enabled rooms and suites, each with plug-in panels and Bluetooth-equipped TVs. Many of our chic rooms offer views of the Colorado mountains and downtown Denver skyline. Satisfy your hunger with delicious regional American cuisine at our restaurant, Fifty300, or gather in our lounge for cocktails. If a meeting, social gala, or wedding brings you to the Central Park neighborhood, our updated venues, custom catering, and expert staff will help make your event a memorable success. When it's time to explore, the Denver Botanical Gardens, Dicks Sporting Goods Park, and the Denver Zoo are just minutes away, with the light rail station nearby. Whether traveling for work or enjoying a getaway, we look forward to welcoming you to our modern luxury Denver, Colorado hotel.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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