What are the responsibilities and job description for the Sales Coordinator position at Renaissance Providence?
Who this job will appeal to
The Sales Coordinator provides administrative support for the Sales staff including greeting visitors, answering the telephone, gathering data and compiling reports, maintaining files and preparing correspondence. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
What you will be doing
* Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
* Attend weekly group pick-up meetings
* Run group arrivals lists daily for future arrival dates, and no-show reports daily.
* Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
* Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.
* Report to the Director of Sales.
* Work with group rooming lists, reservation changes, and group billing – according to contract and email history.
* Complete Group Commission Report, after group’s departure.
* Monitor room type availability daily.
* Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
* Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
* Complete competition rate analysis as needed.
* Take in-house reservations calls from customers requesting on property assistance or any and all other calls pertaining to room reservations.
* Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
* Assist in completing all VIP and internal reservations, communicating any issues to management
* Assist in completing all fax and email reservations.
* Research outstanding Travel Agent Commissions for groups.
* Research and charge for all no-shows, cancellations, and deposits.
Benefits
- Vacation/ Sick Time
- Medical, Dental, Vision Insurances
- Disability Insurances
- Life Insurances
- Free Parking
- Matching 401-K
- Amazing Hotel Discounts
- $200 Sign on Bonus after 60 days!
EEO/VET/DISABLED