EPIC Support Coordinator

Reno Orthopedic Center

Improving lives. Together.

Reno Orthopedic Center (ROC) strives to transform musculoskeletal healthcare in our region and we want you to join us as a Training Coordinator so we can achieve our vision together.

Why work for ROC?

Our guiding principles of respect, optimism and compassion drive our decisions and actions. We have the region’s leading orthopedic specialists, imaging, urgent care, out-patient surgery, and physical therapy to create a seamless approach to care for our patients, as our patients and employees come first. We are physician-owned and committed to providing excellent orthopedic care. For more information about ROC, visit our website at renoortho.com.

This EPIC Support Coordinator will coordinate and communicate with other resources who are assigned to support application issues/project tasks and act as a liaison between users, analysts, and vendors. Evaluate reported issues thoroughly and efficiently. Coordinate small projects and occasionally larger and more complex projects. If you are eager to jump in to assist users, troubleshoot information system concerns and support user efficiencies, we’d like to meet you!

What’s in it for you?

• We care about each other as people. We build relationships and connections that extend beyond our time at ROC. We mentor and teach each other and work to help each other with problems that arise.
• We value work/life balance; we are open Monday-Friday and work during regular business hours and encourage you to take care of what’s important to you, while still accomplishing your tasks and caring for our patients.
• We provide competitive total rewards including salary, benefits, retirement, life insurance, paid time off, paid holidays and an Employee Assistance Program.

What would you do as a EPIC User Support Specialist?

This position focuses its time and effort on the following duties, though others may be required:

• Maintain a thorough understanding of EPIC EHR workflows, related applications/systems;
• Responding timely to all issues reported. (Issues includes, but are not limited to EPIC EHR application, phone apps, other EHR connected applications, EHR systems connectivity issues, as well as some general technical support issues);
• Log issues promptly and accurately with detailed up-to-date information and ensure resolve in a timely and efficient manner escalating when appropriate;
• Review outstanding issues daily;
• Recognize potential gaps in workflows that may require change, or where new ones need to be developed, especially regarding recurring reported issues. Submit recommendations for approval;
• Participate in relevant information-sharing activities, including but not limited to EPIC EHR quarterly updates and newly implemented EHR workflows;
• Process onboarding/offboarding of EPIC EHR users;
• Perform other related duties as assigned
• Assist with other projects or programs as needed.

Work Environment

This position operates in a professional office environment. The noise level is usually moderate. The ability to use and view computer applications for extended periods of time.

Schedule: Typical shifts are 8 hours; office hours are Monday – Friday. Schedule up to manager discretion.

Travel: May require up to 10% travel to and from other ROC locations (limited Reno, Sparks, Carson City) to train employees as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, or ability required. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential job functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.

What do you need to have to be considered?

To be successful in this role, you must have the following minimum qualifications:

• Certifications/Education
  • High School Diploma/GED;
• Knowledge of:
  • Principles of excellent customer service, including remaining calm when helping resolve issues and educating users.
• Experience:
  • Use of Microsoft applications (Word, Excel, Teams, OneNote, etc.)
  • Leading educational or project/task-based meetings
  • Minimum 1 (one) year experience using EPIC
  • Minimum 1 (one) year supporting/training users to use an EHR system

How can you set yourself apart from other applicants?

If you have these preferred qualifications, you would be an ideal candidate:

• Providing technical user support on-site or over the phone in an IT department or within a healthcare setting.
• EPIC Certification (Fundamentals or CT Training)

What else should you know?

Reno Orthopedic Center is an equal opportunity employer and does not tolerate discrimination based on any protected status.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and in compliance with all federal requirements, state requirements, and established policies and procedures. Reasonable accommodations may be made to enable qualified individuals with disability to perform the essential job functions.

ROC participates in E-Verify. E-Verify is an internet-based system that compares the information you provide on the Form I-9 with information from the Social Security Administration and Department of Homeland Security records.

For any questions about Reno Orthopedic Center or this position, contact us at (775) 786-3040 or human-resources@renoortho.com.

Considering moving here?

Check out the following links:

• https://www.visitrenotahoe.com/
• https://travelnevada.com/