Account Manager

Account Manager

Employment Type: Full-Time; Exempt

Base Pay Range (based on experience): $50,000 - $63,000

Commission/Bonus Eligible: Yes

Location: 21973 Commerce Parkway, Suite A, Strongsville OH 44149

Hours (Subject to Change): M-F 8:00am-4:30pm; On-Site

Travel: 10-25%

About Repair Authority

Headquartered in Strongsville, Ohio, Repair Authority provides home medical equipment repair services, with additional locations in facilities in Fort Worth, TX and Manchester, TN. Our organization repairs equipment that treats respiratory illnesses and sleep disorders, including ventilators, oxygen concentrators, CPAP devices and more. We play a critical role in ensuring that patients can stay safe and healthy at home.

Benefits

Repair Authority offers a fun and rewarding work environment with opportunities for career advancement and wage growth. As a rapidly growing business, we value team members who can work independently in a fast-paced environment, but support is never far away when needed. You will play a critical role in the company’s success, and your contributions will be appreciated.

• Medical, Dental and Vision Insurance

• Health Savings Account

• Life and Disability Insurance

• 401(k) Retirement Plan

• Paid Time Off (PTO)

• Paid Holidays

Responsibilities

We are seeking a dynamic and results driven Account Manager to join our team in the Home Medical Equipment (HME) repair industry. This role is critical for driving business growth with existing customers, proactively generating sales, and ensuring long-term customer satisfaction. The Account Manager will serve as the primary point of contact for clients, managing relationships, resolving issues, and enhancing customer engagement.

Proactive Sales Generation:

· Develop and implement strategies to identify opportunities for increasing sales with existing customers.

· Actively upsell and cross-sell services to meet customer needs and achieve sales targets.

· Collaborate with the Sales and Marketing teams to create customized proposals and solutions for customers.

Customer Relationship Management:

· Build and maintain strong, long-lasting customer relationships to foster loyalty and repeat business.

· Act as the key point of contact for all customer inquiries, ensuring timely and effective resolution of issues.

· Regularly engage with customers to assess their needs and provide product or service recommendations.

Issue Resolution:

· Troubleshoot and resolve customer issues, acting as the liaison between the customer and internal teams.

· Coordinate with the Production Operations, Logistics, and Customer Service teams to ensure smooth service delivery.

· Follow up on customer complaints, ensuring full resolution and customer satisfaction.

Account Management & Reporting:

· Maintain detailed records of customer interactions, sales activities, and service issues in the CRM system.

· Provide regular updates to management on account performance and customer satisfaction.

· Prepare and deliver business reviews and account plans to key clients.

Customer Engagement:

· Lead regular customer meetings, including performance reviews, service updates, and contract renewals.

· Collaborate with customers to understand their changing business needs and adjust services accordingly.

· Ensure that customers are fully engaged and receive the maximum value from our services.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent work experience).

• 3 years of experience in account management, sales, or customer service, preferably in the HME or healthcare industry.

• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.

• Proven track record of achieving sales targets and growing customer accounts.

• Excellent problem-solving skills with a customer-first mindset.

• Proficiency in CRM software and Microsoft Office Suite.

• Ability to multitask and prioritize in a fast-paced environment.

• Sales-driven with a proactive approach to generating revenue.

• Customer-focused with a commitment to delivering high-quality service.

• Strong problem-solving skills and attention to detail.

• Excellent organizational and time-management abilities.

• Collaborative team player with strong interpersonal skills.

• Must be able to pass a pre-employment drug screening

Repair Authority is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to provide a general overview of the position and is not an exhaustive list of duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Job Type: Full-time

Pay: $50,000.00 - $63,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Experience:

• Account management: 3 years (Required)
• Sales: 3 years (Required)

Ability to Relocate:

• Strongsville, OH 44149: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $63,000