Returns Specialist

Overview

Summary/objective

A Returns Specialist is an entry-level position that plays a crucial role in managing returned Blue Driver and Blue Driver Max devices in our Barrington office. This position processes returns from point of intake through final disposition of disposal or resell.  

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

 

• Receive devices, either direct from buyer or via batch shipment from warehouse, and initiate intake process to ensure proper tracking of inventory.
• Test returned devices, recording results in system of record (Salesforce)
• Identify items that are viable for redistribution and resale based on inspection and testing
• Perform basic cosmetic refurbishing of returned devices such as replacing the housing unit
• Repackage and ship Blue Driver and Blue Driver Max devices that meet quality standards
• Resolve discrepancies between return documentation and physical Blue Driver products
• Collaborate with various departments such as customer service, sales, and procurement to resolve discrepancies, process returns, and ensure smooth operations
• Adhere to safety guidelines and company policies to ensure a safe working environment
• Other Duties: Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications:

• Strong attention to detail
• Customer service experience
• Problem solving skills
• Efficient computer and data entry skills

Preferred Qualifications:

• Experience using a CRM system such as Salesforce
• Ability to multi-task and work in a fast paced environment

Supervisory responsibilities

This role has no supervisory responsibilities.

 

Work environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers.

 

Physical demands

Physical requirements include occasional lifting/carrying of 20 pounds; visual acuity, speech and hearing; hand and eye coordination and manual operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment.

 

Travel required

This position requires approximately 10% travel within the US and Canada.

 

Work authorization/security clearance requirements

N/A

Affirmative Action/EEO statement

The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The company will also consider qualified applicants with criminal history in a manner compliant with federal, state and local laws.