Customer support specialist

Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.

We are Sustainability in Action our promise to be environmentally responsible and to help our customers be environmentally responsible too.

Why choose Republic?

Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together.

Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.

As a company, we are proud of our values and encourage those who share in our aspirations to join our team :

• We protect our colleagues and communities through safe practices everywhere, every day.
• We are committed to serving our customers and communities by going above and beyond to exceed expectations.
• We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
• We are driven to deliver results in the right way.
• We encourage a human centered culture that honors the unique potential and dignity of every person.

POSITION SUMMARY : The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc.

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming / outgoing telephone and email messages.

PRINCIPLE RESPONSIBILITIES :

• Communicates with customers by phone, email or in person attain information to ensure accurate and timely waste profile approval.
• Assists and provides support to internal and external customers.
• Assists customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
• Maintains customer profiles and contract filing system.
• Coordinates completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
• Research operational concerns, questions and discrepancies.
• Prepares and transmits reports and waste shipment summaries.
• Prepares manifests for mailing, scanning, or emailing.
• Reviews billing adjustments.
• Performs other related duties as assigned.

PREFERRED QUALIFICATIONS :

To perform the duties of this job, associate must be customer service oriented; possess ability to actively listen to customers to understand requests;

have good communication skills; be detail oriented; must be able to operate a variety of office equipment such as scanner, calculator, copier, computer, facsimile.

Other CS skills include high level of professionalism and problem-solving ability.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in :

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

EEO STATEMENT : Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

Last updated : 2024-03-24