What are the responsibilities and job description for the Route Auditor position at Republic Services?
Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.
We are Sustainability in Action — our promise to be environmentally responsible and to help our customers be environmentally responsible too.
Why choose Republic?
Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.
As a company, we are proud of our values and encourage those who share in our aspirations to join our team:
- We protect our colleagues and communities through safe practices everywhere, every day.
- We are committed to serving our customers and communities by going above and beyond to exceed expectations.
- We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
- We are driven to deliver results in the right way.
- We encourage a human centered culture that honors the unique potential and dignity of every person.
POSITION SUMMARY: The Route Auditor rides with a driver during his or her scheduled commercial or residential route to identify enhanced operating efficiencies and ensure accurate billing, as well as opportunities for increases in service and potential safety hazards. The Route Auditor will recommend improvements in route scheduling, service capabilities or other changes based on his or her findings to enhance the customer’s experience.
PRINCIPAL RESPONSIBILITIES:
- Ride with assigned driver on designated commercial and/or residential routes to gather data, including but not limited to travel times, disposal volumes, service and collection times, and accuracy of the route sheet in an effort to reduce cost, improve revenue and reduce safety hazards.
- Ensure proper customer billing by checking actual container weight, container size and number of weekly pick ups; inform Sales, Customer Service and/or Accounts Receivable of discrepancies.
- Identify opportunities for additional revenue and inform Sales and/or Customer Service.
- Utilize Route Editor program to identify overlapping routes and recommend improvements to operating efficiency.
- Identify safety hazards associated with the route and recommend changes.
- Recommend container repairs or replacements, as necessary.
- Prepare detailed reports of route audit findings; review all audit data and recommended improvements with General Manager and department managers.
- Enters data into the customer data base regarding route audit findings.
- Perform other job-related duties as assigned.
QUALIFICATIONS:
- Two years of experience as a commercial driver or a waste industry helper.
- Experience in a customer-facing position.
- Good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.
- Good follow through ability; adheres to work schedule and follows through on challenges as they arise.
- Working knowledge of Microsoft Office products.
MINIMUM REQUIREMENTS:
- High School Diploma or GED.
Rewarding Compensation and Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.