Customer Service Represntative- Onsite

As a Customer Service Specialist, you will provide exceptional levels of customer care that will meet or exceed all internal sales support and external customer expectations through effective use of contact handling skills, techniques, and applications.
Responsibilities

• Input customer orders received via all contact channels. (Phone, email, and electronically) Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entry in ERP system.
• Identify and coordinate resolution of any issues that may negatively affect customer satisfaction. Create requests in appropriate applications/data bases to assist in supporting the customer’s needs.
• Process requests for credit, rebill and returns as needed.
• Meet or exceed established order accuracy and timeliness metrics.
• Handle all customer contacts in a professional and courteous manner. Must be able to manage conflict and bring to resolution.
• Compose accurate, prompt, and appropriate replies to all customer contacts.
• Support promotional sales campaigns and product launches.
• Handle all product complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations.
• Identify business process improvement opportunities and provide feedback for knowledge database updates.
• Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching and feedback sessions.
• Provide support to other team members as needed and perform other duties as assigned.

Qualifications
Minimum qualifications

• Minimum of a High School Diploma or GED.
• Minimum 2 years of business related experience in a customer contact or call center.
• Proficiency in Microsoft Office applications.
• Experience with contact center software / phone systems.
• Excellent customer service skills
• Ability to successfully multi-task and manage several diverse responsibilities in a timely and accurate manner.
• Excellent organizational skills; attention to detail.
• Must be able to work shifts ranging from 7:00am – 7:00pm CST, including willingness to work overtime as required to support business needs.
• Must be able to work remotely, if required.

Preferred qualifications
• 1 year(s) experience working in one or more ERP systems

Regards,
Priyanka Shrivastava
Please email directly to priyanka@reqroute.com