Job Posting for Technical Support Representative at ReqRoute,Inc

Job title: Technical Support Representative
Location: Torrance, CA
Term: Contract

Travel Required - Transportation Mandatory (within a max of 40-50 mile range)
Shift: Monday-Friday, 8 hour shift between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement.

Note: Vaccination Required

Job Description:

Candidate is aware that this is X months contract and may extend as needed
plus weeks training at South Harbor Blvd., Santa Ana, CA 92704 by 405 FWY
as needed, 4 plus weeks at El Segundo and\or Long Beach\Airport Plaza
once candidate is fully trained. Candidate will be assigned to proper area for coverage.
Flexible hours to work or drive as needed all over OC and LA
Able Lift 50 LB or more (printers or other equipment as needed)
Drive to support and\or Cover tech that may call out on the last mins
Can transport equipment from one site to next site.
Work hours 8 AM and end 5 PM with 1 hour lunch.
As needed, work after hours (Cut Over is 5PM and start late like 12PM to when project end) will get full 8 hours.
As needed, come in next day before 6AM Go-Live support.
As needed, work on the Saturday or Sunday and take 1 or 2 days off during the week to make 40 hours week

Job Summary:

Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange county, CA. Project includes daily operational support and IT Tier 2 end user device support.

Top Requirements:

Desktop & Field Support skills, customer service experience, technical troubleshooting, preferred ITIL certification
What experience will set candidates apart from one another? Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability. ***
Primary Responsibilities:
Must have a valid driver’s license, car insurance and dependable vehicle
Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

Required skills:

Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution

Required skills

End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
3 years of experience in desktop, laptop and smart phones troubleshooting.
Experience with Android and Apple IOS support
Must be able to lift up to 70 pounds
You will be asked to perform this role in an office setting or other company location
Nice to Have
2 years’ experience in troubleshooting laptop and desktop issues in Enterprise Environment
2 years’ experience Microsoft Software Office Suite
Knowledge of Active Directory, Citrix, Microsoft SCCM

Please send resumes to neeraj@reqroute.com

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Salary.com Estimation for Technical Support Representative in Torrance, CA

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Technical Support Representative

Job Posting for Technical Support Representative at ReqRoute,Inc

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