Job Posting for Remote IT Support Services Technician - T3 at RES Consultant Group
Company Description
Our Healthcare IT Managed Service Provider is looking for a highly skilled, Remote IT Support Services Technician T3 to be a critical part of their Managed Services Team and join their mission of revolutionizing Healthcare Information Technology. The ideal candidate is a self-starting and flexible individual, willing to be both hands-on, innovative, and interested in advancing a career within a growing company. Must reside in Pacific Time Zone. Remote opportunity.
Job Description
The Remote IT Support Services Technician T3 is responsible for analysis and alignment of customer IT infrastructures with the company’s defined best practices. This person represents the front line of the service arm, is fanatical about excellent customer service and is passionate about solving business problems with technology.
The Remote IT Support Services Technician T3 will maintain computer systems and networks aiming for the highest functionality helping clients achieve and maintain their IT infrastructure needs. A successful Remote IT Support Services Technician T3 must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. This position involves using both technology skills and business acumen in support of the Company's clients systems as well as other technical request from management. She/He is responsible for working closely with the Company's clients and cross-functional support teams to manage and maintain the local and wide area network technology used by our clients and everything in between.
The position requires network administration skills, in-depth workstation knowledge and management for both Windows and Mac operating systems. The goal is to build, maintain and improve the efficiency of systems and networks to optimize the role of technology for business sustainability. This requires focus and attention to detail, business intuition, excellent verbal and written skills, and the ability to professionally present ideas to all levels of the corporate structure.
Essential Duties and Responsibilities:
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality
Perform regular, proactive service implementing best practices and standards
Minimize reactive issues through understanding and accurately applying existing proactive services
Drive the technical relationship with our clients
Collaborate with vCIO, Customer Experience, and Service Team to ensure excellent customer service is being delivered
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
Install and configure appropriate software and functions according to specifications
Develop and maintain local networks in ways that optimize performance
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Troubleshooting multi-site Active Directory 2003/2008/2012 environments
Troubleshooting Microsoft Exchange 2007/2010/O365 environments
Workstation management and troubleshooting
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Improve customer service, perception, and satisfaction
Escalate service issues that cannot be completed within agreed upon service levels
Document internal processes and procedures related to duties and responsibilities
Responsible for diligently entering all time and expenses in the ticketing system as they occur
Qualifications
Degree in Computer Science, related field or equivalent on the job work experience
5 years in the technology field
Certification as IT Technician will be an advantage (e.g., CompTIA A , Microsoft Certified IT Professional)
Proven experience as IT Technician or related position
Outstanding organizational and time-management skills
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Exceptional communication skills
Excellent troubleshooting skills
Ability to adapt to changes quickly
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to work in a fast-moving environment
The willingness to generate and maintain clear technical documentation and records
The ability to lift 50 pounds
The capacity to learn existing and emerging technologies
The ability to provide technical support and problem resolution for unfamiliar software and hardware
Familiarity with ticketing systems or professional service automation tools
A reliable vehicle to travel locally to client sites
Ability to pass periodic mandatory drug testing and background checks
Preferred experience
Healthcare IT experience
CCNA - networking level
Citrix
Professional IT Certifications, such as MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, CCNP, CCIE, or VMware VCP
Additional Information
If you feel you have the necessary qualifications please forward a copy of your resume and specify your desired salary.
Salary.com Estimation for Remote IT Support Services Technician - T3 in Tacoma, WA
$82,773 to $111,603
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