What are the responsibilities and job description for the Store Manager position at Resale Therapy?
Store manager for a small resale business that is promoting sustainability and shopping second hand.
Responsibilities:
- Manage operations:
-Oversee daily store operations, ensuring the business runs smoothly.
-Manage inventory (pricing, markdowns, and display)
- Customer Service:
-Provide exceptional customer service, addressing inquiries and resolving issues.
-Train and supervise staff on best practices.
- Staff Management:
-Train and schedule employees, ensuring adequate staffing levels.
-Help address any issues that may arise
- Sales and Marketing:
-Develop and implement strategies to drive revenue.
-Assist with creating and managing marketing campaigns (online/offline)
- Financial Management:
-Control store budgets (revenue)
-Prepare and review reports (sales and profit margins)
- Merchandising:
-Curate and organize store displays to optimize sales to enhance customer experience.
-Ensure the store is clean, organized, and visually appealing.
- Community Engagement:
-Build relationships with local businesses and the community to promote the store.
-Participate in local events and initiatives to enhance the store’s presence.
Skills:
- Leadership:
-Strong leadership and team management skills to inspire, guide, and motivate staff.
- Customer-Focused:
-Excellent communication and interpersonal skills to build relationships with customers.
- Organizational Skills:
-Ability to manage multiple projects and prioritize effectively.
- Financial Acumen:
-Understanding financial reports, budgeting, and cost control.
- Marketing Knowledge:
-Skills in creating and implementing marketing strategies to drive sales.
- Problem solving:
-Ability to address and resolve issues promptly and effectively.
- Adaptability:
-Flexibility to adapt to changing market conditions and business needs.
- Tech Savvy:
-Proficiency with Square POS and other relevant technologies.
Requirements:
- Previous retail experience, preferably in a leadership role (store manager, assistant store manager, key holder)
- Ability to work weekends when needed
Job Type: Full-time
Pay: $17.96 per hour
Expected hours: 36 per week
Benefits:
- Flexible schedule
- Paid time off
Shift:
- Day shift
Application Question(s):
- A fast casual restaurant experiences high foot traffic, leading to long lines.
Which POS feature would most improve the situation?
A. Kitchen display system integration
B. Cloud-based data storage
C. Table layout and reservation management
D. Employee time clock management
- One of your new employees often gets flustered when customers are angry. You've tried giving her advice, but she isn't improving.
What would you do?
A. Have her role-play angry customer scenarios with a senior employee
B. Ask a senior employee to watch her performance and give her feedback
C. Instruct her to transfer angry customers to more experienced employees
D. Suggest that she review the training manual more thoroughly
E. Closely monitor her performance and intervene to take calls when needed
- Ahmad is working with his team when another supervisor comes up to him and says, "You should keep an eye on the incompetent people who work for you. They left a mess yesterday that my team had to clean up." Ahmad was unaware of the incident.
What should Ahmad say to her?
A. Tell her that he'd prefer to talk about it in private later
B. Tell her that she's being unprofessional
C. Ask her if she has proof that his team left the mess
D. Thank her for letting him know and promise to talk to his team
E. Apologize for the mess on behalf of his team
Experience:
- Leadership: 1 year (Required)
Ability to Relocate:
- Knoxville, TN 37919: Relocate before starting work (Required)
Work Location: In person
Salary : $18