What are the responsibilities and job description for the CLERK position at ResCare Community Living?
Our Company:
ResCare Community Living
Overview:
Are you the super-star multitasker type, strong in administration skills? Our Administrative and Clerical positions support the business from multiple locations and via various functions across the nation. Read below for information on this opportunity and apply today!
Responsibilities:
- Manages customer flow within the center
- Greets customers, reviews systems and information customers provide to ensure they are connected to staff onsite for appointments and other activities to meet their needs
- Collects information from customers and scans into MediSked system
- Coordinates with department leads to ensure customers are seen timely and that their needs are met
- Tracks customer wait times and makes recommendations for improvement
- Implements processes to continuously improve customer service
- Enters and/or updates customer information in MediSked at each visit
- May make referral of customers to other providers, as needed to meet individual needs
- Provides and or coordinates for the provision of accommodations to serve customers, including language accommodations
- Translates or interprets for customers as needed (or arranges for such services)
- Oversees the reception areas. Ensures that required posters in in required languages are in place, that customer materials are well-stocked at all times, and that reception area(s) are welcoming to customers and others
- Participates as part of the center’s overall customer service team to communicate issues and resolve any barriers to providing quality customer service
- High School Diploma or equivalent
- Four years direct customer service experience in a clinical or social service environment
- Experience in a fast-paced, team environment that is performance driven
- Exceptional customer service and engagement skills; prefer training or experience in motivational interviewing and care management techniques
- Excellent organizational skills and strong attention to detail
- Experience with publicly-funded programs; TANF experience preferable
- Experience in assessing the need for and making reasonable accommodations for customers
- Knowledge of laws and regulatory requirements related to program responsibilities
- Ability to use various electronic systems to carry out duties and responsibilities
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