What are the responsibilities and job description for the Credit Card Specialist position at ResNexus?
Company Description
ResNexus is the #1 software provider and innovation leader for bed and breakfasts, campgrounds, hotels, Airbnb's and vacation rentals in the United States. We help owners, innkeepers and general managers operate their hotels, inns and bed and breakfasts more efficiently. See ResNexus.com for more information about our products and services.
Our company motto is “Learn, Serve, Grow, Grow”. This motto means that our main focus as a company is on relationship building and retention with our clients. There is nothing more fulfilling than helping our customers selflessly, focusing on their growth instead of our own. Through Learning and Serving their needs, we can help them grow and receive more reservations. Our own growth is a bi-product of that.
Job Description
As our clients want to switch to ResNexus for credit card processing, as a credit card processing specialist, your main focus will be to help them match the switch. They enjoy a lower, more affordable rate for accepting credit cards at their business.
Previous experience in the credit card processing industry is a big plus.
Unique ResNexus Perks:
- Extra 20 minute paid break to take a break and go for a walk.
Requirements:
- Past credit card processing experience is a bonus!
- Previous technical customer training and support.
- Proficient with computers (Word, Internet, email, etc.). 60 - 80 WPM.
- Excellent verbal and written communication skills; You will spend most of your day on the phone or replying to emails.
- Well organized and able to multitask; Servicing hundreds of accounts is often a juggling act from answering the phones and emails to scheduling training times. Multitasking and strong organizational skills are essential.
- Able to work well under pressure; With high call volumes and the occasional upset clients, you must be able to reduce tension and solve problems.
- Available to work on site in Salem, Utah.
Education:
- High school diploma or equivalent - Required
- A four-year degree is a plus.
Required experience:
Customer Service: 1 year phone support
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- Salem, UT (Required)
Work Location: In person
Salary : $45,000
