Client Concierge

Client Concierge

At You Only Younger…. Beauty, Health, Healing We empower your unique beauty, health, and healing journey by providing the tools and dedicated guidance to inspire transformative well-being in every facet of your life.

Job Summary:

Client Concierge is responsible for providing a seamless positive professional experience. She/he will be the initial point of contact for most clients via phone, email, web inquiry, and/or chat and/or “in-person” and must greet them with a smile and enthusiasm. The Concierge will be responsible for answering inquiries, converting potential clients into appointments or purchases; scheduling and confirming appointments; and ensuring their information is complete in our patient portal. In addition, checking clients in and out and pre-booking their next appointment, and following up with clients as requested by providers. She/he will educate clients about our memberships, loyalty, referral programs, and any appropriate promotions to benefit the client experience. The Client Concierge will be responsible for the staging, cleanliness, and optics of You Only Younger with a primary focus on shared areas but not limited to these.

This position reports to the Director.

Job Goal:

To create an unparallel service experience through all forms of communication (in-person, phone, email and/or web inquiry and/or chat) resulting in an appointment and/or purchase.

Qualifications:

· Enjoys collaborating with people and possesses a friendly, energetic, genuine personality.

· Compassionate and empathetic; able to express this through interactions with clients and team members.

· Able to multitask such as answering phones, greeting clients, and corresponding with team members.

· Calm demeanor. Works well under pressure and does not become overwhelmed.

· Professional in words, actions, and appearance.

· Communicates honestly with respect to other’s opinions and feelings.

· Open to receive constructive feedback. Corrects performance immediately.

· Listen well.

· Provides constructive feedback others to improve the client and team experience.

· Able to express concerns to team members and/or management if there is a miscommunication and/or opportunities to improve.

· Strong interest and desire to continue to learn about advancements in Aesthetics and Wellness - Integrative Medicine.

· Self-motivated to support the growth of the business, team and self.

· Able to adapt quickly to the needs of the dynamic business (think on “one’s feet”)

· Intuitively knows when to seek assistance from others to deliver the best client experience.

· Able to use good judgement to do “what is right” on behalf of the client first, then business.

Duties and Responsibilities:

· Graciously manages client flow experience throughout You Only Younger from the initial interaction.

· Greet and welcome clients with a smile promptly with all modes of communication (face-to-face, phone, emails, web inquiry, web chats, etc.)

· Responds to/Follows up with clients in an urgent manner (less than 24 hours)

· Manage and provide solutions to clients’ concerns and questions professionally and courteously.

· Establish and cultivate genuine relationships with clients and team.

· Has a general knowledge of all procedures and products to promote, recommend and answer questions.

· Works independently when required.

· Confidently manages clients’ concerns, answers broad questions and educates on treatments and products.

· Provide feedback (positive and negative) to the team and management promptly.

· Assist other team members when they may need assistance.

· Attends and actively participates in team meetings and training.

· Takes initiative to complete tasks that assist in the overall business (i.e., cleanliness and appearance, housekeeping, inventory tasks, unpacking/packing shipment, organizing stock rooms/areas, etc.)

· Always communicates with integrity.

· Be self-aware and aware of surroundings and adjust behavior accordingly.

· Support and exemplify the You Only Younger…. Beauty, Health, Healing culture. Be the best version of yourself through subtle modifications to give you a greater sense of self confidence, beauty, and wellness.

· Use good judgement always.

Experience Required

· 1-2 years client/patient care experience in beauty or medical industry

· Proven record in sales

· Self-starter, articulate, a quick thinker, multi-tasker, meticulous, and confident.

· Team Player

· Excellent customer service skills and a caring personality

· Strong ability and willingness to learn about aesthetics, wellness and integrative medicine procedures and terminology.

· Excellent computer and math skills

· Proficient in Microsoft software including Word, Excel, and Outlook.

· would be highly desirable.

· Social media experience and knowledge of Facebook, Instagram and TikTok

• EMR experience preferred

Compensation

Based on experience

Full Time, Non – Exempt, Hourly Retail Commissions Pay Period Bonus Opportunity

Schedule

40 hours per week

Monday – Saturday Availability

Monday, Tuesday, Wednesday, Friday 8:30 – 5:00/5:15

Thursday 9:30 – 7:00/7:15

Saturday 8:30 – 3:00/3:15 (occasional Saturday may be required)

Benefits

After probationary period, PTO accrual and paid major holidays.

Generous discounts and some complimentary Medical Spa Treatments (Aesthetic Injectables – Botox, Filler, Aesthetic Facial and Laser Treatments), Body Therapies/Massages, IV Infusion Therapies and Wellness/Integrative Medical Treatments.

Job Types: Full-time, Contract

Pay: $11.00 - $14.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Schedule:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• client/patient care experience in beauty or medical industry: 1 year (Preferred)
• Social Media (Facebook, Instagram, TikTok): 1 year (Preferred)
• Proven Sales: 1 year (Preferred)

Ability to Commute:

• Sugar Land, TX 77479 (Required)

Ability to Relocate:

• Sugar Land, TX 77479: Relocate before starting work (Required)

Work Location: In person