What are the responsibilities and job description for the UX Designer position at Resolution Life?
AMP Life is proudly owned by the Resolution Life Group, a global life insurance group focusing on the acquisition and management of in-force life insurance policies.
AMP Life is an in-force specialist life insurer in Australia and New Zealand, providing existing customers with life insurance, super and investments and with assets of AUD28.5 billion and 1.2 million customers.
To deliver on our promise of being a customer-obsessed, data-driven business, we need to be more nimble, efficient, collaborative, and iterative. With the global experience and scale of Resolution Life, combined with the local knowledge and experience we have in the Australian and New Zealand markets, we’ve learnt what matters most to our customers.
We are committed to providing AMP Life customers with competitive premiums, quality investment management, great customer service and efficient claims management. To support this, Resolution Life globally made the exciting decision to move to an Enterprise Agile way of working.
Location: Sydney/Melbourne/ACT/Brisbane/NZ
How You Can Impact Our Business:
Purpose of the role is to help drive digital adoption among Resolution Life Australasia customers and advisers through delivery of enhanced user experience on our digital assets.
Role responsibilities
- Manage and Lead our UX transformation
- Uplift digital adoption rates through delivery of quality digital experience for our customers in both authenticated and non-authenticated environments
- Drive and deliver digital user experience aligned to the Resolution Life CX principles and target state (customer self-service interactions, use of chats, navigate digital portal, digital self-service projects)
- Improve site design for Customer portal (use of chats, navigate digital portal, digital self-service)
- Audit UX Space provide insight for gaps, improvements, revisions & redundancies
- Lead - lose community practice/coalition of the willing
- Technical stake: Jira, Confluence & Wireframes, AWS, Salesforce, influence tool kit
- Experience with Customer research & testing, UX testing & user testing, Creative design/design capability, Customer journey templating
- Digital concept development and design prototyping
- Validation of ideas through user testing and research
- Continuous improvement and optimization of digital journeys and experience
We are ready to accept your application
Click Apply to submit your application. Before commencing employment in this role you will need to provide two references, full working rights and complete police and credit checks through an online provider.
As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce, you will be provided with any support or accessibility requirements throughout your interview process. We offer flexible work arrangements across a number of working patterns both office based with a solid COVID safe strategy and virtual. Please feel free to contact our Talent Team directly at talent@amplife.com.au .
Job Type: Full-time
