Resort Sales Manager

PORT MADISON ENTERPRISES

Suquamish Clearwater Casino Resort

Resort Sales Manager

Pay: Depending on Experience

General Position Summary: Sells, directs and ensures proper execution of all group room contracts which include events and meetings. Works to achieve a seamless transition from sales to operations for all guests/groups while ensuring the utmost in efficiency and service, while generating group rooms revenue

Supervisory Responsibilities: Minimal, although may direct staff in an effort to fulfill guest and group requests

Essential Functions/Major Responsibilities:

• Solicits group bookings based on sales goals for the resort while seeking to utilize all PME venues for maximum revenue
• Works closely with the Sales Director to book designated group markets utilizing PMES full range of services in an effort to maintain occupancy levels and grow revenue
• Ability to drive sales by maintaining sales quotas and effectively managing room blocks
• Coordinates with the Sales Catering Manager and F&B Department on catered events
• Conducts hotel property tours in an effort to secure business
• Active participation in trade shows, Chamber of Commerce membership events and other professional development events
• Account Management and ability to build and develop client relationships

Secondary Functions:

• Promotes positive customer relations, handle complaints and suggestions
• Administrative functions: special events planning, billing and event recaps
• May assist in the interview/hiring process and training of staff
• Other duties as assigned

Specific Job Skills:

• Strong working knowledge of standard industry practices for hotel sales and hotel management
• Familiar with food and beverage practices and menu planning
• Good supervisory skills and a motivator
• Excellent communication skills, both oral and written
• Knowledge of computer and hotel operating systems
• Excellent math skills for calculations
• Must be able to work well with subordinates and management

Education and/or Experience: High school diploma or GED required. Some office or business training preferred. Minimum for five (5) years hospitality specific sales experience preferred. Minimum of two (2) years management in hospitality sales preferred or comparable experience or education

Job Scope: Performs duties as directed with minimal supervision, operating from established Hotel Department and hospitality practices and procedures. Decisions are made within general company policy constraints, but may require some independent decision-making. Has access to the Food & Beverage department as needed to fulfill job duties.

Job Conditions: Working conditions include working in an office setting with a computer, telephone, fax and cell phone, which requires manual and finger dexterity. Office setting may include working form a home office. Conditions but are not limited to: possible long periods of standing, loud noise, frequent interruptions, crowded conditions, occasional smoky environment, late nights, early mornings, weekends and holidays.

Physical Requirements: Ability to stand and/or sit for extended periods on time. Ability to lift up to 75 lbs.