What are the responsibilities and job description for the Computer Support Analyst position at Resource Management Concepts, Inc.?
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.
RMC is hiring a Computer Support Analyst in Dahlgren, VA. The position is required to be onsite M-F. The selected applicant will be responsible for:
- Maintaining a professional relationship with all customers and clients and provide excellent customer service
- Demonstrating effective and consistent verbal and written communication
- Demonstrating effective use of customer Help Desk tracking and ticketing system(s)
- Demonstrate the ability to work independently and as part of a team in researching data and developing analytical techniques and methodologies
- Conducting basic installation and configuration of new workstations, peripheral equipment, and software
- Providing basic level technical support by responding to and resolving end-user problems (MS Office applications; MS Teams)
- Assisting users with access and setting up of MS Teams on NMCI workstations
- Serving as a Navy/Marine Corp Intranet (NMCI) Activity Customer Technical Representative (ACTR):
- Collecting information of the NMCI ordering requirements; developing order quantities by site, building, and person; assist SCSTC customers in making proper selection of devices and capabilities
- Preparing Move, Add Changes (MAC) requests and submit for action to move computers, reassign assets, activate ports, and reassign software
- Updating NET profiles; create various NET services for NMCI task orders; acting as liaison with NMCI help desk on behalf of users with issues seeking resolution
- Assisting with the onboarding of new users:
- Check-in/out new users; coordinating with SCSTC N6 government personnel to identify requirements; managing setup schedules; setting up user’s IT equipment; mapping network printers; assisting users with login; providing basic user instructions; updating local inventory records; providing end user assistance and training as needed
- Documenting internal procedures; developing and maintaining local Standard Operating Procedures (SOPs)
- Tracking and processing old equipment for disposition per DoD guidelines
- Ability to lift up to 50 pounds
Two (2) years’ experience performing administrative tasks supporting a Cybersecurity or Information Technology organization. Experience utilizing MS Office tools required.
Security Clearance: An active DoD Secret clearance is required to start. Applicants selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.
At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. We offer Monday to Friday full-time day shift work, and can assist in paid relocation. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.
