Account Manager

Now Hiring a Account Manger in the Elgin area

1st shift: 8am-5pm 

Payrate Ranges: $20-22hr

Job Duties: 

• Responsible for providing high levels of customer service through accurate and timely response to customer order placement, credit requests, and other customer inquiries.
•  Manage large amounts of incoming calls. 
• Answer customer’s questions about product quotes, prices, availability and credit terms.
• Identify and assess customer’s needs to achieve satisfaction
• Handle customer complaints and provide appropriate solutions.
• Constant follow-up to the customer on estimates or quote prices, credit or contract terms and delivery dates. 
• Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
• Obtain credit information about prospective customers. Support AR by investigating disputed payments and process credit memos as needed.
• Manage customer orders by maintaining accurate records of orders and communicating appropriate information to the internal team.
• Confirm changes are accurately entered in to all systems and communications completed in a timely manner to our internal team and external customer as required.
• General office duties
• Other duties as assigned by management

• Proven Customer support experience or experience as a client service representative 
• Strong phone contact handling skills and active listening
• Excellent communication and written skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent interpersonal skills
• Computer knowledge: Microsoft Office

Salary : $20