What are the responsibilities and job description for the Helpdesk Analyst position at ResourceMFG?
We are looking to hire an Experienced Help Desk Analyst in Brownsville TX!
This is a temporary assignment for up to 6 months, must have previous experience.
As a Helpdesk Analyst you will be responsible for providing support within the Brownsville Warehouse. Your role will require direct interaction with various levels of employees, requiring a strong sense of customer service and empathy when dealing with internal customers. This role will be a central point of contact for all end users.
Pay: $24-$28 per hour, paid weekly!
Schedule: Monday thru Friday – Possible on call for emergencies
RESPONSIBILITIES
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Triage, troubleshoot and resolve all Network based and user issues in Brownsville and Mexico (software and hardware).
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Support corporate IT with troubleshooting and resolution of business enterprise software and hardware issues.
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Assist in data backup and storage procedures.
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Rebuild and set up new PCs and laptops for company users.
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Maintain accurate asset list and network map for Brownsville facility.
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Install new hardware / software as required.
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Provide assistance to corporate IT projects as required.
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Provide occasional remote assistance to Mexico facility
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Perform Cabling tasks such as Punch Downs and Network Terminations.
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Troubleshoot and Identify Potential Network Issues on LAN and Wireless LAN.
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Create and Troubleshoot Basic VLAN and Subnetting.
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Help Build and Configure Network Switches under the supervision of Network Engineers.
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Create and Manage Windows Servers in VMWare.
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Create Corporate Desktop and Laptop Images for distribution.
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Create, manage, and deploy Patches via the Corporate Patching System.
REQUIREMENTS
- 1-5 years of experience as an IT / helpdesk or technician.
- Associates degree in PC or Network curriculum required. Bachelors preferred.
- Strong attention to detail and organizational skills.
- Excellent customer service attitude.
- Ability to follow through and manage conflicting user priorities.
- Proficiency and knowledge of Microsoft servers / networks and PC systems.
- Ability to be on call 24/7 in the event of an emergency
WORKING CONDITIONS
Working conditions are normal for an office environment. Must be able to sit and work at a computer keyboard for extended periods; able to stoop, kneel, bend at the waist and reach on a daily basis; able to perform general office administrative activities: copying, filing, delivering and using the telephone.
As a ResourceMFG Associate We Offer You:
*Competitive weekly Pay (Direct Deposit or ATM Debit Card available)
*Access to health benefits and retirement plan
*$100.00 Referral Bonuses
*Mobile App - easy access to paystubs & W2 and More!
*A personal recruiter to help with job searches and assistance when at work!
Salary : $24 - $28
