What are the responsibilities and job description for the Senior Collections Analyst position at Rev.com?
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SUMMARY
We are looking for a Senior Collection Analyst to contact clients and collect
outstanding payments. You will strike a balance between maintaining trustful
relationships and ensuring timely payments.Our Senior Collection Analyst should exhibit professionalism and trustworthiness.
You should have excellent communication and negotiation skills, as well as an
ability to work independently.RESPONSIBILITES
·Monitor accounts to identify outstanding debts.
·Investigate historical data for each debt or bill.
·Find and contact clients to ask about their overdue payments.
·Take actions to encourage timely debt payments.
·Providing customer service regarding collection issues, process, and review
account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining assigned accounts- Customer
calls, account adjustments, small balance write off, and customer
reconciliations.
·Accountable for reducing delinquency for assigned accounts.
·Consistently and accurately maintain records of contacts and attempted
contacts with delinquent account customers as well as records of any
payments collected from the customer, as well as report on collection
activity.
·Prepare and present reports on collection activities and progress as well as
solutions.
·Perform other assigned tasks and duties necessary to support the Accounts
Receivable Department.
·Adhoc projectsREQUIREMENTS
·Proven experience as a Collection Specialist or similar role
·Knowledge of various collection techniques
·Ability to prioritize and manage multiple responsibilities.
·Excellent communication skills (written and oral)
·Skilled in negotiation
·Problem-solving skills and critical thinking skills
·Strong attention to detail, goal oriented
·Ability to communicate in a respectful and assertive manner.
·Ability to work with little supervision.
·A minimum of 2 years’ experience in a similar role