Loan Success Specialist

At REX, we are growing fast and hiring passionate, intelligent people to join us on our mission of becoming the BEST company in the world! We are changing the way people buy and sell homes by using technology to make the process more convenient and transparent. Come work with a company that is passionate about putting the consumer first as well as your career!

REX is seeking a customer service professional who is looking to build a career in the Mortgage industry. As a Loan Success Specialist, you will be responsible for inbound and outbound call requests to introduce and educate clients about REX Home Loans. This role will work closely with REX Home Loans as well as cross functionally with the other REX Sales teams such as REX Relationship Managers and Account Managers.

Job Responsibilities:

• Utilize a CRM to drive conversions from inbound inquiries and outbound calls: understand each caller’s needs, qualify them, and field questions with the goal of introducing the caller to their dedicated loan advisor to work with REX Home Loans and/or introduce them to a REX agent
• Respond to all leads promptly and effectively in a fast-paced, team-oriented environment. 
• Work closely with the loan advisors to help them convert on their mortgage leads: chasing documents to complete a pre-approval application, updating agents on the status of their client’s loan, reminding loan advisors to follow-up on urgent requests 
• Maintain a good working relationship with a loan officer and all other members of the REX Home Loans team 
• Come with a can-do attitude to adapt to change, and stay disciplined with studying to pass the NMLS exam 
• Comply with REX policy and all BRE/RESPA/legal statutes

What You’ll Need:

• High School Diploma or equivalent required
• 1 year minimum of experience in a fast-paced, high-volume customer service role
• Mortgage Servicing Call Center Experience preferred
• Strong communication skills and telephone manners with the ability to build solid relationships
• Knowledge of managing prospects and customer follow-up through a CRM
• Exhibit REX’s brand attributes: creative and innovative problem solver with the desire to be an industry changer to make buying and selling of real estate better for consumers
• Proficient in productivity and web-based tools such as Microsoft Word, Excel, PowerPoint, Google hangouts, Google docs/sheets
• A high degree of professionalism; able to remain calm and rational in times of confusion, rapid change or pressure
• Ability to prioritize many different tasks 

Who We Are:

REX offers its staff amazing latitude to learn new skills, solve interesting problems and grow with the company as it expands geographically and adds new businesses. Come work with dynamic leaders who have been drawn to REX from top companies across the U.S.

Social Mission: 

REX sets aside a portion of all income from selling homes to fund homes for families in dire need. It is our mission to contribute one home for every 50 homes we sell. We started in Sihanoukville, Cambodia, where we partnered with World Housing and the Cambodian Children's Fund to help homeless families get back on their feet. To learn more, please visit https://www.rexhomes.com/rex-social-mission.

Rewards*

At REX, we appreciate diverse perspectives and want each person to feel valued and impactful in their work. We believe in nurturing your career growth at a fast pace and giving recognition where it's due! 

Listed below are just some of the awesome perks available when joining REX:

-Competitive base & bonus packages

-Open and flexible PTO plan

-Flexible Spending Accounts

-Benefits, including medical, dental & vision insurance, as well as 401(k)

-Career growth opportunities 

-Cell phone & Internet reimbursement for some roles

-Parental leave 

-Employer discounts on select home services

*Some perks do not apply to contract workers or interns

About Us:

REX is a well-funded, game-changing real estate technology startup with offices in Austin, Los Angeles, and the Bay Area. With the goal of improving the lives of homebuyers and sellers, REX created a digital platform and real estate service that eliminates traditional agent commissions and shifts control away from agents over to those who matter most: consumers! REX saves home sellers thousands of dollars in fees by going around the MLS to target home-buyers directly with sophisticated marketing that has never been used in real estate. Since its launch in Southern California, REX has expanded to 17 states and over 300 employees. Throughout the years, REX has represented homes cumulatively valued at over $1 billion and in the process, saved customers over $30 million in fees they otherwise would have paid traditional brokers.

U.S. Equal Employment Opportunity/Affirmative Action Information

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, color, creed, religion, gender, gender identity, gender expression, national origin, citizenship, age, sex, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law.