What are the responsibilities and job description for the Customer Service - Scheduling Associate position at RH?
The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
As a Scheduling Associate, you will represent the RH brand by facilitating a luxury delivery experience of furniture and accessories to our customers’ homes. This role will provide our customers with an elevated experience through timely phone and email communications. This opportunity is to work onsite.
Your Responsibilities
- Live Our Vision, Values and Beliefs every day
- Represent the RH brand in a quality manner at all times
- Develop a deep understanding of our processes and products to resolve customer concerns and recommend solutions in real time
- Ensure an unmatched, world-class customer experience during each step of the delivery scheduling process
- Leverage strong communication skills to effectively communicate with every customer and collaborate with internal and external partners
- Support phones lines in a high-volume contact environment
- Provide real-time solutions to our clients
- Think creatively to exceed all customer expectations
- Maintain productivity requirements as set by Leadership
Our Requirements
- Customer service, retail sales, hospitality, or in-home delivery experience highly desired
- Strong oral, written and listening skills and the ability to build rapport through open and honest communication
- Proactive, organized, detail-oriented and motivated to find solutions in ambiguous environments or new scenarios
- Resilient in the face of adversity with the ability to excel under pressure
- Proficient technical ability: familiarity with Apple devices and software, Microsoft Office and Google applications
- Ability and willingness to work outside normal business hours
What We Offer:
- Pay Rate: $17-$21/hour
- Medical, Vision, Dental and Life Insurance
- Generous discount on our products
- Competitive paid time-off plan
- Disability income protection programs
- Employee Assistance Program
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Weekend availability
Work setting:
- In-person
Ability to commute/relocate:
- Tampa, FL 33619: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have open availability to work?
Experience:
- Customer Service: 2 years (Required)
Work Location: In person
Salary : $17 - $21
