How much does a Contact Center Scheduler I make in the United States? The average Contact Center Scheduler I salary in the United States is $52,954 as of June 27, 2024, but the range typically falls between $46,266 and $62,178. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Scheduler I Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Scheduler I Salary $40,177 US June 27, 2024
25th Percentile Contact Center Scheduler I Salary $46,266 US June 27, 2024
50th Percentile Contact Center Scheduler I Salary $52,954 US June 27, 2024
75th Percentile Contact Center Scheduler I Salary $62,178 US June 27, 2024
90th Percentile Contact Center Scheduler I Salary $70,576 US June 27, 2024
25% $46,266 10% $40,177 90% $70,576 75% $62,178 $52,954 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Scheduler I need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Scheduling: Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.

2.

Appointment Scheduling: Appointment scheduling software or meeting scheduling tools allows businesses and professionals to manage appointments and bookings.

3.

Health Care: Health care or healthcare is the improvement of health via the prevention, diagnosis, treatment, amelioration, or cure of disease, illness, injury, and other physical and mental impairments in people.

Scheduling 15.81%
Appointment Scheduling 1.85%
Health Care 0.82%
Others 81.52%
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Job Description for Contact Center Scheduler I

Contact Center Scheduler I is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler I utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler I may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler I work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler I typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Scheduler I
  • It's an exciting time to join Fisher Investments. we're investing in the future of our firm's technology and information security. Our business is growing ...
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  • It's an exciting time to join Fisher Investments. we're investing in the future of our firm's technology and information security. Our business is growing ...
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  • It's an exciting time to join Fisher Investments. we're investing in the future of our firm's technology and information security. Our business is growing ...
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Career Path for Contact Center Scheduler I

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Scheduler I, the first career path typically starts with a Contact Center Scheduler II position, and then progresses to Contact Center Scheduling Supervisor.

Additionally, the second career path typically starts with a Contact Center Traffic and Scheduling Analyst II position, and then progresses to Contact Center Traffic and Scheduling Supervisor.

Those that have already made the climb...
Todd O'Malley, EVP, Chief Operating Officer
Delek US Holdings, Inc. engages in the integrated downstream energy business in the United States. The company operates through three segments: Refining, Logistics, and Retail. The Refining segment processes crude oil and other feedstock for the manufacture of various grades of gasoline, diesel fuel, aviation fuel, asp... More
Fiscal Year Ended in 2022
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Contact Center Scheduler I salary varies from city to city. Compared with national average salary of Contact Center Scheduler I, the highest Contact Center Scheduler I salary is in San Francisco, CA, where the Contact Center Scheduler I salary is 25.0% above. The lowest Contact Center Scheduler I salary is in Miami, FL, where the Contact Center Scheduler I salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Contact Center Scheduler I, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
46266
62178
52954

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
46760
65182
54334
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Scheduler I in the United States. The base salary for Contact Center Scheduler I ranges from $46,266 to $62,178 with the average base salary of $52,954. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $46,760 to $65,182 with the average total cash compensation of $54,334.
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46266
62178

 

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Skills associated with Contact Center Scheduler I: Customer Service Metrics, Customer Service Monitoring Software, Real time Contact Traffic Control, Manage Staff Scheduling ...More

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Contact Center Scheduler I Salary in United States
Contact Center Scheduler I Salary Graph, Regional Distribution and Summary