What are the responsibilities and job description for the Delivery Ambassador position at RH?
RH In Your Home Delivery Ambassador
As a Delivery Ambassador, you will represent the RH brand by facilitating a unique and memorable delivery experience in our customer’s home. Each day you will travel alongside our delivery teams in an RH provided vehicle on a predetermined route. You will be responsible for interacting with the delivery team, offering customer support and assisting with additional purchases while face to face with the customer. This role will require a highly accountable individual who is self-motivated, organized, flexible and can effectively communicate in order to serve the all-encompassing needs of our customers in the moment.
ABOUT US
RH is a curator of design, taste and style in the luxury lifestyle market. The Company offers collections through its retail galleries, source books and online at RH.com, RHModern.com, RHBabyandChild.com, RHTEEN.com, and Waterworks.com.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
YOUR RESPONSIBILITIES
Live Our Vision, Values & Beliefs every day
Lead the full-cycle delivery experience; be a steward of our product as it enters the customer’s
home
Lead and support our delivery partners, drive performance and ensure accountability from our partners around all aspects of the delivery experience
Participate in route review process to maximize daily capacity and optimize the customer delivery experience
Provide leadership and interact with the delivery team and partners to ensure all standards and processes are met and provide coaching, as needed
Address and resolve escalated customer service issues in a timely and thorough manner
Develop a deep understanding of our policies, processes and products so that solutions are recommended in real time to our customers, delivery team and partners
Think creatively and make critical decisions independently in the moment to ensure all needs are met, inclusive of delight accommodations
Provide guidance and feedback to clients on additional product suggestions based on the needs of the client and in partnership with Gallery Designers
In partnership with the Senior Leader and delivery partners, support driver training initiatives that elevate the delivery experience
Leverage strong communication skills (verbal, written and listening) to effectively collaborate with your delivery team, internal partners, and customers
Continuously seek to identify and eradicate operational inefficiencies and performance gap opportunities
YOUR REQUIREMENTS
- 3 years Home Delivery Logistics experience required; customer service a plus
Must have a clean driving record and valid driver's license and able and willing to work outside normal business hours
Strong verbal, written and listening skills and the ability to build rapport through open and honest communication.
Proactive, organized, and detail oriented and motivated to find solutions in unknown environments or scenarios
Resilient in the face of adversity and the ability to excel under pressure
Proficient computer skills in Apple devices and software, Microsoft Office and Google
applications
Proficient in digital road maps and GPS applications and the ability to navigate safely and
efficiently
Fluent in Spanish a plus but not required
OUR PHYSICAL REQUIREMENTS
Ability to be on the road for extended periods of time
Ability to travel overnight and out of state
Ability to lift and move small to medium items, up to 50 lbs., while utilizing appropriate safety
techniques
WHAT WE OFFER:
Company provided vehicle to be utilized for work and/or personal use
Company provided iPad, iPhone, and corporate credit card
Medical, Vision, and Dental Insurance
Company-paid Life Insurance and Disability Income Protection Programs
Health Care and Dependent Care Flexible Spending Accounts
401(k) Savings Plan
Competitive Paid Time-Off plan
Employee Assistance Program
Generous discount on our products and at RH restaurants
Referral Bonus Program
