Patient Care Coordinator

Patient Care Coordinator

We don’t just have a mission statement…we have a mission.

At RICBT, our commitment to optimal mental health and steadfast support isn’t just for our clients; it extends to every team member.

RICBT realizes the strength of our practice is our exceptional staff. We support our clinicians in building a thriving and profitable caseload upon a culture of values of innovation, professionalism, and healthy work/life balance. We seek a Patient Care Coordinator (Full-Time) at our East Providence, RI location.

The Intake Team is the heart and hub of the practice. The tasks described below allow us to add new patients, manage existing patients, support clinician productivity and satisfaction, promote RCM success, and successfully communicate with patients, families, and referral sources.

Schedule: Monday - Friday, 9:00 am- 5:00 pm

Compensation: The salary range for this position is $21.00 - $24.00 per hour.

Requirements:

• Bachelor's degree (required)
• Warm, intelligent, articulate, detail-oriented
• Comfortable with technology
• Willing to learn and grow in the position

Advantages:

• Benefits: Health, Dental and Vision
• 401(k) with company matching
• Employee Assistance Program (EAP)
• Life insurance
• Paid time off (PTO)

Beneficial Skills & Experience:

• Experience in a medical office (preferred)
• Answering incoming phone calls
• Scheduling/rescheduling appointments
• Read New Patient Packets and match them to accepting clinicians.
• Verify insurance benefits
• Obtain authorizations
• Monitor receptionist's email
• Manage Barrington site (order supplies, manage physical plant issues, get & distribute mail)
• Serve as dedicated admin for ~6 clinicians and ~3 prescribers
• Dedicated admins manage their clinicians' schedules and new patient flow and help with administrative tasks such as phone calls, paperwork, follow-up on lab work or medical record requests, etc.

About RICBT

RICBT is a genuinely multidisciplinary mental health, psychotherapy, and coaching practice in Rhode Island (and Connecticut, under the OneCBT brand) specializing in evidence-based, cognitive behavioral approaches. We are passionate about helping people overcome a wide range of emotional problems (such as anxiety and depression) and helping them thrive as a students, spouse, parent, or professional. We have over sixty psychologists, psychotherapists, and psychiatrists practicing in five locations (East Providence, Barrington, Warwick, and North Kingstown in Rhode Island and New Haven, CT) and serving a wide geographic area. We focus on two primary aims at RICBT. First, we strive to amaze and delight our patients with how rewarding it can be to work with us here. Second, we strive to protect our work culture – keeping it relaxed, close-knit, educational, and conducive to professional growth.

RICBT is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership offers additional resources and operational support while maintaining our local identity and leadership.

Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.