Parts Advisor

About us

We are professional and agile.

Our work environment includes:

• Modern office setting
• Food provided

Responsibilities:

As a Parts Advisor you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.

* Answer incoming customer calls pertaining to parts orders

* Greet customers & vendors in a friendly and professional manner

* Write up parts tickets needed for the service department

* Interact with the Service Team to coordinate parts for vehicle repair and service

* Order parts from suppliers based on Service Department and customer requests

* Fulfilling online and phone parts tickets

* Converse effectively/efficiently regarding customer parts status

* Read and understand the parts catalog when looking up and speaking to specific parts

* Notify parts manager of out-of-stock parts or shop materials that need immediate attention.

* Locate out-of-stock parts from outside source and submit an emergency order, if necessary.

* Make sure all internal requests for parts are billed on service repair order

* DMS system and excel computer skills within the parts department

* Maintain clean and professional appearance of counter, work area, and stockroom.

* Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.

* Takes inventory, maintain records of goods received and keeps perpetual inventory controls.

* Receive payment or obtain credit authorization

* Process core returns, parts warranties and parts returns as necessary

Job Type: Full-time

Pay: $35,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Parts: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Gladwin, MI 48624 (Required)

Work Location: In person