Training Specialist

JOB DESCRIPTION

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein.  Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

JOB SUMMARY

This position will create, develop, implement, and conduct training and development programs for employees.  Work involves assisting managers and employees with completing their training goals; providing guidance to assigned departments; May select and assign instructors to conduct specific training and development; May provide performance evaluations for training instructors

ESSENTIAL JOB FUNCTIONS

• Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers.
• Develops unique training programs to fulfill workers’ specific needs to maintain or improve job skills.
• Creates and/or acquires training procedure manuals, guides, and course materials.
• Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Assesses training materials prepared by instructors.
• Evaluates program effectiveness through assessments, surveys, and feedback.
• Maintains knowledge of the latest trends in training and development.
• Driving to and from different locations within the agency.
• Establishes and maintains department records and reports; maintains training records and compiles reports from the database; runs queries to prepare reports and reconciliation; reviews, approves, and processes training requests to ensure compliance; and reviews and audits employee documentation and reports for data accuracy
• Evaluates reports, decisions, and results of department initiatives in relation to established goals; recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
• Develops, recommends, and implements personnel policies and procedures;
• Keeps management advised of potential problem areas and recommends/implements solutions as appropriate.
• Performs outreach to community sources as needed.
• Participates in administrative staff meetings and attends other meetings, such as seminars.
• Performs research, collects data, and performs basic analysis and interpretation of data related to assigned human resource function or program.
• Enters, updates/edits, and maintains data management of human resource systems and program documentation.
• Prepares and updates recurring and ad hoc reports
• Responds to the more complex requests not resolved at a lower level
• Designs and formats documents; composes basic original documents, correspondence, and presentations.
• Reviews and provides recommendations for resolution of a variety of personnel issues and/or resolves discrepancies within area of assignment according to established processes and procedures.
• Organizes and/or maintains records and logs according to established procedures.
• Coordinates and administers activities and processes of assigned program or function.
• Coordinates with other HR and wellness staff as needed.
• Participates in the development of program/functional materials and/or training tools.
• Performs other duties as necessary.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor's degree; master’s degree preferred.
• Two years of training experience.
• Or any equivalent combination of experience  and training which provides the required knowledge, skills. and abilities to perform this job.

CERTIFICATION, LICENSE, AND SPECIAL REQUIREMENTS

• Professional in Human Resources (PHR) or Society for Human Resources Management – Certified Professional (SHRM-CP) preferred.
• Must possess a valid Driver’s License to drive an RCRC vehicle, and produce an acceptable 10 year driving record.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of the benefits offered by the agency.
• Knowledge of related federal, state, and local laws.
• Knowledge of general office practices, methods, and procedures.
• Knowledge of the organization, policies, and procedures.
• Knowledge of basic accounting principles and procedures.
• Knowledge of HR functions.
• Skill in using common office equipment, including computer-driven word processing, spreadsheet, and file maintenance programs.
• Skill in using mathematical formulas, adding, subtracting, multiplying, and dividing; and utilizing decimals and percentages.
• Skill in communicating, both verbally and in writing.
• Ability to prepare and maintain accurate records.
• Ability to make routine decisions independently in accordance with laws, regulations and agency policies and procedures.
• Ability to analyze and interpret policy and procedural guidelines and to resolve problems and questions.
• Ability to maintain a high level of productivity when faced with frequent interruptions.
• Ability to develop and modify work procedures, methods, and processes to improve efficiency.
• Ability to exercise considerable tact and courtesy in frequent contact with the public.
• Ability to exercise tact and discretion in handling confidential personnel information.
• Ability to establish and maintain effective working relationships as necessitated by work assignments.
• Ability to read a variety of correspondence, reports, insurance claims, personnel records, applications, procedure manuals, forms, etc.
• Ability to prepare correspondence, reports, personnel records, schedules, insurance forms, logs, etc.
• Ability to speak to people with poise, voice control and confidence.
• Ability to apply rational thought processes to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
• Ability to record and deliver information and to explain procedures.

PHYSICAL DEMANDS

The work is sedentary work and requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body; work may also require balancing, crouching, feeling, manual dexterity, grasping, handling, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, expressing ideas by spoken word, shouting above noises, visual acuity in data/color/observations/equipment/inspections, and walking.

WORK ENVIRONMENT       

Work is typically performed dealing with crisis situations that require making decisions involving people, resources, and property.

Richland County Recreation Commission has the right to revise this position description at any time, and does not represent in any way a contract of employment.