Customer Service Advisor

At Rickenbaugh Automotive Group, a family-owned dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.

A successful candidate can expect to earn $80K - $135K per year!!

Job Description

• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, or zone average.
• Maintain all factory training requirements.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Job Type: Full-time

Pay: $6,000.00 - $11,500.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday
• Weekends as needed

Experience:

• Service Writing: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $80,000 - $135,000