What are the responsibilities and job description for the Implementation Engineer position at Ricoh USA?
Come Create at Ricoh
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in yourself
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
POSITION PROFILE
The Implementation Engineer (IE) is the technical lead for both the pre and post-sales implementation of Ricoh's solutions portfolio. The IE's primary role includes the implementation of Ricoh's hardware and enablement software portfolio. The IE will be required to have benchmark levels of expertise in the hardware and enablement portfolio including a basic knowledge of the overall software suite of technologies. The IE is a key member to the account team and is expected to be the customers' trusted advisor throughout the customer life cycle. The IE will be engaged in a sales cycle to assess the customer's hardware requirements, demonstrate solutions, assist in creating a return on investment, provide basic project management during implementation, and train the customer. The primary focus of this role is to integrate hardware and enablement software solutions that improves a customer's workflow, reduces cost and drives 100% customer satisfaction during solution implementation.
