What are the responsibilities and job description for the Office Operations Spec position at Ricoh?
Job Description
Come Create at Ricoh
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in yourself
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
POSITION PROFILE
Responsible for a range of administrative and office support activities to facilitate the efficient operation of a customer's office environment. Will partner with customer's office management and the customer's Technical Support Team to resolve end user technical and office operations needs as requested by end-users. Functions as first responder to end user requests for assistance for office services and technical services. Provides support, resolution, or escalation based on customer and Ricoh provided protocols. Engages with customer's vendors in accordance with customer's established vendor agreements.
JOB DUTIES AND RESPONSIBILITIES
- Respond directly to end-user service requests for office or desktop support providing Level 1 response
- Respond to end user service requests per contracted and Ricoh guidelines on a first responder basis
- Escalates unresolved issues to customer's office management or technical support team
- Communicates status of service request to end-user
- Assists with office management activities including office moves, conference room management, vendor administration
- Operates customer provided electronic scheduling systems, travel systems, audio visual systems, voice and data systems and/or reporting systems
- Operates customer asset management process for office and technology assets
- Interact with customer vendors for office and technical services activities
Location
San Francisco, California
Job Description Continued
- Gather data and provide reports as requested by Ricoh and Statement of Work
- Maintains up to date customer service request system
- Maintains up to date site procedures guide pertaining to supported activities
- Responds to incoming end-user service requests (i.e. telephone, voicemail, mail, SR ticket) in a timely, professional manner
- Evaluates the caller's issue and then gives assistance utilizing the appropriate support information and documentation
- Assumes full ownership of support requests. Escalates and follows up as needed to ensure resolution
- Participates in monthly, quarterly, and annual customer reviews
- Manage performance to agreed upon Service Level Agreement
- Performs other duties as assigned
QUALIFICATIONS (Education, Experience, and Certifications)
- Associates Degree or Certification in Technology or equivalent Technical degree (computer science, information systems, engineering) or equivalent experience in a related field required;
- Minimum of 1 year of related work experience including a demonstrated track record of success
- Proficiency in MS Office Suite required
- Capable of earning ITIL Certification
- MCTS, MCSA, or CDIA certification desirable
Ricoh is an EEO/Affirmative Action Employer - Minorities/Women/Protected Veterans/Disabled.
Additional/Alternate Work Locations (if applicable)
Ricoh USA Benefits
We will consider for employment qualified applicants, including those who may have arrest and conviction records.
