Traveling Service Technician

Join the dynamic team at RICOMA International Corporation, the unrivaled global leader in the R&D, design, manufacturing, and distribution of industrial and commercial embroidery machines, heat presses, printers & more! We're on the lookout for a Traveling Service Technician who can bring their best in delivering top-notch customer service and world-class training to our clientele.

At RICOMA, we've been industry leaders for over 25 years, and we're proud to foster a culture of training, development, and growth. We believe in your professional maturity, encouraging you to take ownership, operate with transparency, and always focus on producing outstanding results.

As one of our Traveling Service Technicians, you'll embark on an exciting journey to become an expert in our wide range of innovative products and the ever-evolving apparel decoration industry. With your unwavering dedication, you'll ensure our customers' satisfaction by swiftly resolving issues and providing practical solutions through our primary communication channels.

At RICOMA International Corporation, we wholeheartedly believe in the power of training and development to nurture our employees' talents and skills. Don't worry if you don't have prior experience in this specific role—we're here to provide you with all the tools and support you need to succeed!

Daily, you will do the following:

• Understand the functionality and features of our entire suite of machinery and products
• Schedule and provide quality on-site and off-site training to our clients in order to provide a thorough and comprehensive understanding of our products’ functionality and capabilities
• Pinpoint, troubleshoot, and resolve the technical inquiries of our customers through effective and timely online communication, video conference, email and/or phone
• Hands-on work involving machinery and equipment
• Service and maintenance of customer's equipment by traveling to the customer's site
• Calibrating and testing designs on the equipment to ensure everything is functional before shipping to the customer
• Organize and respond to tickets in a professional, accurate, and timely manner
• Document issues and create reports from customer tickets to build an internal knowledge base
• Facilitate and execute customer requests for replacement parts and other items
• Gather and present feedback on product functionality from customers

But your role doesn't end there! You'll be proactive in reaching out to customers regarding any issues they could experience with their machinery and offer ongoing support. With your industry expertise, you'll address their questions and direct them to the appropriate departments within our company for further assistance.

To excel in this role, you'll bring an energetic, resourceful, and dedicated approach to customer success.

You will also need:

• Ability to travel up to 100% of the time
• Fluency in English is a must with Spanish being a PLUS
• Mechanically inclined with ability and experience to disassemble machinery, change parts and reassemble.
• Prior hands-on experience with technical, mechanical, or electronic components strongly preferred
• A customer service-oriented mindset with excellent communication skills
• Responsible and able to work independently and in a team environment.
• Ability to be organized, multi-task, and find solutions to requests in an accurate and timely manner
• Ability to learn a new product from the ground up and to be able to detect and solve problems
• Attention to detail, dynamic, flexible, and hard-working

If you're ready to embark on an exciting journey with a company that values your passion for customer service, apply now and let's create extraordinary experiences together at RICOMA International Corporation!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What is your desired salary?

Experience:

• Mechanical knowledge: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Service technician: 1 year (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: On the road

Salary : $19 - $21