What are the responsibilities and job description for the Service Manager position at RideNow Powersports?
Arrowhead Harley-Davidson, the largest and most successful motorcycle dealership group in the USA, is looking for an experienced, hands-on, Service Manager to join its team.
WHAT WE OFFER
Medical/Dental/Vision, 401(K) Savings Plan, PTO, Employee Discounts, Advancement Opportunities, and Employee Referral Program, just to name a few.
OBJECTIVES
To manage the service department and create a profitable, friendly, and effective work environment.
JOB SUMMARY
The service manager is responsible for directing the operation of the dealership's service department engaged in; repairing, building, and customizing motorcycles. They are responsible for a timely turnaround time for all vehicle repairs, and to make sure all safety standards are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage the activities of the service department in order to ensure the efficient and profitable operation of the department
- Ensures an adequate number of trained personnel on duty during hours of operation
- Provide for training of service personnel as necessary
- Ensure that all customers are greeted assisted and provided the opportunity to receive the best experience possible
- Complete end-of-day reporting procedures
- Cashier completed repair orders and forward them to accounting according to department procedures
- Abide and enforce all dealership policies pertaining to the department
- Any other duties deemed necessary for the overall success of the department and dealership as a whole
- Maintain a positive working relationship with all other employees
REQUIREMENTS AND SKILLS
- Previous automotive or Powersports management experience
- Energetic and highly motivated
- Excellent communication skills
- Analytical and problem-solving abilities
- Strong customer service skills
- Proven leadership qualities
- Computer Literate
- Mechanically competent
- Excellent customer service and communication skills
EDUCATION AND EXPERIENCE
- High School Diploma or equivalent
**Arrowhead Harley-Davidson is an equal opportunity employer and a drug-free workplace**
