Service writer

At RumbleOn , the country’s leading retailer of powersports, our success depends on serving our customers with the best team members in the industry! If your career goals include making a valuable contribution in an exciting and growing company and you love powersports and motorcycles, ReadOn!

EL Patron Harley Davidson , a subsidiary of RumbleOn, is seeking outgoing, friendly individuals to join our Service Team! If you are a positive, upbeat, and interactive Service Writer with a passion for customer service, this opportunity may be perfect for you!

Responsibilities

• Schedule appointments for repair, maintenance, recall work
• Greet customers, inspect their motorcycles, and answer questions
• Document problems with Motorcycles and clearly describe them on the Repair Order
• Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified
• Advise customers on necessary / suggested services and cost
• Offer additional services and products, including special promotions
• Review Repair Orders in progress to ensure quality and timeliness
• Follow the status of a customer's powersports vehicle from service bay entry through the completion of work
• Communicate any changes in timeline, repairs, or cost to the customer
• Upon completion of work, review the work order with the customer
• Maintain current technical qualifications by completing all training programs assigned by the Service Manager
• Other duties as assigned

Requirements

• 1 years of Powersports or Automotive Dealership service experience
• 1 years Commission Based customer-facing sales experience (preferred)
• Excellent customer service, verbal and written communication skills
• Pleasant, energetic, conscientious, and dependable personality
• Ability to multi-task in a fast-paced environment
• Valid driver's license and a good driving record
• Motorcycle Endorsement preferred
• Must pass a pre-employment background check, MVR, and drug screen

Benefits

What RumbleOn / El Patron Harley Davidson Offers You :

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...

• Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!)
• Life and disability insurance
• Generous Vacation / PTO Plan
• Employee discounts on purchases
• Dedicated leadership team who supports and cares for employees
• The opportunity for growth and a solid long term career...we promote from within!!
• Generous training pay and 100% performance based pay plan allowing you to maximize your earnings! ($40k - $65K total annually)
• And more
• All applicants must pass pre-employment testing to include : background checks, MVR, and drug testing in order to qualify for employment*·

Last updated : 2024-05-17