Job Posting for Home Health Scheduling Coordinator (In-Office) at Right at Home Central Pinellas
The Staffing and Scheduling Coordinator is responsible for maintaining the client and caregiver relationships and ultimately helps provide a “best in homecare” experience for clients and caregivers. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Performs various supervisory activities related to scheduling both caregivers to clients, timecard processing, and other responsibilities as needed. Maintains a positive demeanor at all times and is able to effectively multitask in a high functioning office environment.
Essential Functions
Schedules the daily activities of caregivers, answers telephone, takes inquiries or messages in an upbeat, professional manner
Handles client and caregiver issues both inside and outside of normal business hours
Communicates continually with associates and clients to evaluate service
Serves as a team player within an office environment
Maintains documentation of associate work record in Wellsky/ClearCare
Responds promptly and courteously to all clients’ calls
Serves as liaison between associates and Operations Manager
Maintains integrity in every interaction with caregivers and clients
Maintains professionalism in all interactions
Ability to multitask in a high functioning office environment
Ability to problem solve and make decisions in a fast-paced environment
Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual
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