Software Support Specialist

Company Description:

For over 21 years Right Stuff Software has specialized in providing a timekeeping and scheduling software solution to local government agencies.

Our software is customized to meet the complex timekeeping, scheduling, leave bank management and reporting needs of our public sector customers.

Job Posting:

We are seeking an onsite Software Support Specialist to provide professional and efficient product support for our software application. This position will require direct customer contact. Attention to detail, organizational skills and strong communication skills are required. Previous experience with timekeeping, payroll, auditing or local government is preferred. The ability to work with software tools and databases is a plus.

Description: Full-time Software Support Specialist

Summary of Duties:

• Tier 1 customer support – Provide initial customer support through answering phones and retrieving tickets from the support help queue. You will be responsible for assessing customer needs, troubleshooting customer issues, recommending corrective actions, and knowing when to escalate issues.
• New Customer Setup -Perform data entry tasks and basic testing relative to new customer implementations.
• Software Testing - Participates in Integration Testing, User Acceptance Testing (UAT), and Functionality Testing.
• General Office Administration - Perform day-to-day general office administrative tasks as needed including answering phone calls.

Skills/Qualifications:

• Excellent written and verbal communication skills
• Competent in the use of Microsoft programs
• Problem solving ability
• Ability to plan and organize daily work to meet deadlines
• Strong attention to detail
• Accountable and results-focused

Education: Minimum high school diploma

Requirements: All levels of experience will be considered. Permanent U.S. work rights are required. Position is subject to a background check and drug testing.

No agencies please.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Dublin, OH 43017: Relocate before starting work (Required)

Work Location: In person