What are the responsibilities and job description for the PACT Manager position at Rimrock Foundation?
JOB SUMMARY:
PACT (Program for Assertive Community Treatment) is a service delivery model with the primary goal of recovery through community treatment. PACT serves clients with persistent mental illness and/or co-occurring substance use disorders. PACT model is characterized by a team approach and this position is responsible for establishing, administering and directing the multidisciplinary PACT team. The PACT Lead provides leadership for planning, development and implementation of program services. This position exercises significant judgement and initiative; anticipates and positively reacts to clinical, organizational, and administrative issues and concerns from internal or external constituents. Ensures high quality support services and takes on specific focused initiatives under the direction of the COO, in collaboration with other team members. Assures adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2. Positively represents the organization and promotes Rimrock Foundation’s Mission to the community.
ESSENTIAL FUNCTIONS:
Position Responsibilities:
- Oversees the implementation of the objectives of the PACT Team to ensure that the goals, milestones, timeframes, and reporting obligations are met.
- Direct and manage the day to day activity of the PACT Team.
- Participates as a member of daily staffing for the purpose of consultation, utilization review, documentation verification and an exchange of information regarding clients.
- Triage and apply a collaborative team approach in identifying, analyzing and resolving client care problems.
- Manage staff performance by providing direction, training, and coaching; conduct performance planning and review sessions; provide guidance on career development.
- Apply coaching, disciplinary and corrective action, as necessary.
- Collaborates with Human Resources for the recruitment personnel. Assist in the hiring of all PACT positions.
- Supports organization’s customer service initiative; strives for service excellence by seeking challenges and turning them into opportunities.
- Models professionalism by addressing others with appropriate actions, appearance and communication.
- Works in a spirit of teamwork and trust and maintains professional boundaries in working with others; accepts responsibility for own behavior.
- Provides timely and thorough follow-up with internal and external customers.
- Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.
- Models and promotes effective communication.
- Performs other duties as assigned.
ORGANIZATIONAL COMPETENCIES:
- Accountability – Takes ownership for resolving problems, reaching goals, and serving patients, team, and organization. Accepts responsibility for own behavior. Assures that resources are allocated in accordance with the priorities of the strategic plan. Performs self-quality monitoring in order to develop and execute plans to meet established goals.
- Time Management – Maximizes the use of time and resources and effectively prioritizes tasks. Completes paperwork, evaluations, and other required documentation accurately and timely.
- Teamwork – Works cooperatively and capably with a wide variety of people. Actively promotes teamwork and information sharing within and across departments. Works in a spirit of teamwork and trust and maintains professional boundaries in working with others.
- Flexibility – Adapts rapidly to changing work demands and priorities.
- Confidentiality – Complies with all HIPAA and 42 C.F.R. Part 2 regulations relating to privacy, security, and confidentiality. Safeguards confidential information of patients, employees, and business operations
- Safety – Knows and understands emergency procedures and completes incident reports within 24 hours of event with detailed information.
- Communication – Consistently uses positive communication skills to promote effective interpersonal relationships. Provides timely and thorough follow-up with internal and external customers. Models professionalism by addressing others with appropriate actions, appearance, and communication. Models and promotes effective written and verbal communication.
- Customer Service – Supports the organization’s customer service initiative. Strives for service excellence by seeking challenges and turning them into opportunities. Anticipates and meets needs of patients while maintaining appropriate boundaries. Displays a friendly, helpful, and approachable demeanor. Obtains feedback from patients regarding their perceptions of the service provided to them and utilizes this information to improve service delivery.
- Respect – Establishes compassionate and supportive rapport with patients. Communicates tactfully and respectfully with patients, coworkers, and others.
- Quality Improvement – Assures that information is collected, organized, reported and used to improve the quality of systems and services. Recognizes and appropriately reports to supervisor areas within scope of responsibility that fall outside the quality parameters. Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.
EDUCATION/TRAINING:
The above knowledge, skills and abilities are typically acquired through a combination of education and experience equivalent to Bachelor’s degree in public health services, human services, non-profit management, business management, or any other related field, with one-year related management experience in administrative and program management, and experience in health-related field; preferably, in the mental illness and/or low-income populations.
SKILLS:
Excellent communication and organizational skills. Leadership ability, writing, documenting, demonstrated facilitation and presentation skills, integrity and confidentiality. Demonstrates sound business judgment and excellent financial management skills. Proficiency in a computerized database or document system as well as general office applications.
PHYSICAL DEMANDS:
Work is indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required. A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus.
WORK ENVIRONMENT/JOB LOCATIONS:
Involves everyday risk or discomfort requiring normal safety precautions in an office setting, meeting room and patient care areas. Work may involve mental and emotional stress. Occasional driving required. Will work primarily in main facility.
Required Skills
Required Experience
