What are the responsibilities and job description for the PT Rinse Field Operations Associate (Evenings) (20+ Hours) position at Rinse, Inc.?
About the Role
As a member of the evening operations team, you will be directly responsible for ensuring that customer orders are delivered on time, to our quality standards, and ensuring the success of our valet delivery drivers. We have an amazing team and want you to become a part of it!
In this role, you will...
- Quality check customer orders to ensure all orders are up to Rinse’s cleaning standards
- Physically move and monitor inventory between our cleaning partners, truck, and valet vehicles while assuring that all orders are accurately tracked throughout the warehousing and delivery process
- Resolve various issues and hurdles to achieve a daily 100% quality control rating
- Monitor routes and orders to set up our valet team for success from a remote dispatch location within our truck
- Coordinate with our customer care team to ensure any customer facing communications necessary happen in a timely manner
- Interface with our Cleaning Partners to address any issues with orders
- Provide support to our valets when they arrive in the evenings
- Problem solve on the fly in fast paced start up environment
- Be cross trained to help fill other roles and responsibilities during the daytime shifts as needed
- Maintain a clean and organized work space
As the ideal candidate, you...
- Breathe our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers
- Are able to embrace change and ambiguity in a constantly evolving environment
- Are able to be on your feet for a majority of your shift, lifting on average 30 pounds (up to 45 pounds) while keeping yourself in constant motion
- Are able to keep a steady hand. You are creative, attentive, and resourceful when solving problems
- Are able to communicate effectively across multiple levels of the organization using Slack, Asana, and Email
- Type at a minimum of 50 Words Per Minute
- Proficient in Google Docs, Windows and Mac Operating Systems, Android phones, and iOS devices
- Have 2 years relevant work experience or a High School Diploma or College Degree (College Degree Preferred)
- Part Time: Are available a minimum of 2-3 days per week for a consistent 16-28 hour schedule including regularly scheduled Saturday shifts (4:30pm - 11:30pm) - the ideal candidate is flexible with their schedule as their schedule will change in time with the needs of the business.
- Is punctual and will arrive on time to their shifts in Silver Spring, Maryland.
You’ll Love Working at Rinse Because…
- We have built a high-caliber team and have a tight-knit, collaborative work environment that values honesty and open communication
- You will take pride in creating Interesting and impactful work at a promising startup that would be proud to tell your mom about!
- We offer competitive compensation in addition to great benefits, including snacks and Rinse credit towards laundry/Dry cleaning!
- Our operation team is always on the move!
About Rinse
Rinse is building the first and largest national, and eventually global, brand in clothing care. We’re taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of “smart scheduling” and best-in-class quality, all supported by a strong technology backbone.
We launched in 2013 and are currently in San Francisco, Los Angeles, Washington, D.C., Chicago, and Boston, with plans to launch multiple new markets in 2018. We’ve grown at double digit month-over-month rates since launch, have created a differentiated service our customers love, and have a model where the economics actually work.
Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it. We are looking for stars to join our team and can’t wait to hear from you.